What are the responsibilities and job description for the Customer Service Manager position at Lothamer Tax Resolution?
Company Description
Established in 1978 by Jesse I. Lothamer, J.D., C.P.A., E.A., Lothamer Tax Resolution is a national tax firm specializing in tax representation and problem resolution. Our team of Enrolled Agents, Tax Attorneys, and Certified Public Accountants (CPAs) provide expert tax services to clients nationwide.
Role Description
This is a full-time hybrid role for a Customer Service Manager at Lothamer Tax Resolution in Lansing, MI, with flexibility for remote work. The Customer Service Manager will oversee customer service operations, ensure customer satisfaction, manage customer support processes, and utilize analytical skills to improve service quality.
Qualifications
- Customer Satisfaction and Customer Service Management skills
- Strong abilities in Customer Support and Communication
- Analytical Skills for problem-solving and process improvement
- Excellent verbal and written communication skills
- Previous experience in a customer service management role
- Ability to handle difficult situations with professionalism
- Experience in a customer-facing role is a plus
- Bachelor's degree in Business Administration or related field
Lothamer also offers a competitive salary and benefits package to its employees, including:
- Starting salary of $60,000 based on experience and education
- Additional Bonus pay based on performance and achievement
- Flexible work hours
- 401k with employer contribution
- Annual Profit Sharing bonus
- Medical and Dental insurance
- Short-Term, Long-Term and Life insurance paid by employer
- Paid time off and holidays
Salary : $60,000