What are the responsibilities and job description for the Senior Operations Manager position at Lotte Global Logistics N. America?
About LOTTE Global Logistics North America
Lotte Global Logistics provides logistics and transportation services. Since 1996, we have expanded into a comprehensive logistics company by accumulating operational know-how on land, sea and in the air. We utilize superior IT services to provide wide-ranging customized logistics services, such as warehouse and drayage services, truck brokerage, intermodal transportation, international logistics and freight forwarding. We plan to further strengthen our capabilities as we grow into a global top-tier logistics company in North America.
JOB SUMMARY
As we launch our North American Expansion Plan, we are looking for a Senior Operations Manager that is successful in their current role yet looking to expand their responsibilities, further develop personally as a company leader and drive personal and company financial gains. If you consider yourself a thought leader and desire the opportunity for a more exhilarating career path, you should seriously consider a future at Lotte Global Logistics.
Senior Operations Manager – Denton, TX
We are looking for motivated, customer-focused individuals who want to join our team as a Senior Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their teams with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.
Job Expectations:
- Support, mentor, and motivate your salaried and hourly workforce
- Lead large-scope projects with site and regional impact
- Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
- Manage safety, quality, productivity, and customer delivery promises
- Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources to develop plans to meet business objectives
- Lift up to 30 pounds and frequently push, pull, squat, bend, and reach
- Stand/walk for up to 10 hours during shifts
- Work in an environment where the noise level varies and can be loud
- Manage 50K product SKU In/Outbound & Inventory.
- Work in an environment that is subject to variable temperatures and weather
- Work in an environment that is operating 24/7 a year with multiple shifts
Basic Qualifications:
- 7 years of employee and performance management experience
- 5 years of B2C order fulfillment, transportation, and warehouse operations management experience
- Bachelor’s degree or equivalent, or 7 years of fulfillment center experience
- Work a flexible schedule/shit/work area, including weekends, nights, and/or holidays
- Proficient in WMS, WCS, SAP System
Preferred Qualifications:
- Demonstrated problem-solving skills and analytical skills
- Excellent customer service & communication skills
- A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or related field.
- Experience in operating order fulfillment center (B2C) with order picking automation and VAS system
- Experience in handling CGMP Supplements
- Experience in IT and Engineering
- Knowledge and experience in the automated warehouse process
- Communication skill with customers, headquarters, and employees
