What are the responsibilities and job description for the Transport Scheduling Coordinator/ Customer Service Representative position at Lotus Village Center for Nursing & Rehabilitation?
Lotus Village Center for Nursing and Rehabilitation is seeking a Transport Scheduling Coordinator/ Customer Service Representative / for our skilled nursing facility in Sparta, NC!
What You Will Do:
Coordinate and schedule transportation for residents to off-site appointments.
Answer telephones or switchboard during scheduled shifts, providing excellent customer service and routing calls appropriately.
Schedule appointments and ensure timely communication between departments, residents, and transportation drivers.
Provide callers with facility information such as directions, contact details, and general services.
Offer facility tours and assist with front desk responsibilities as needed.
Identify and participate in process improvement initiatives that enhance workflow, customer experience, and the work environment.
Manage staff schedules, ensuring appropriate coverage for all shifts across clinical and support departments.
Track call-outs and coordinate replacement staff, including contacting agency personnel when necessary.
Ensure staffing compliance with state regulations and facility staffing ratios.
Maintain accurate records of staff attendance, overtime, and scheduling changes.
Support new hire onboarding by assisting with scheduling orientations and initial shift placements.
What You Need:
High school diploma or GED required (or equivalent related work experience).
Experience in scheduling—transport and/or staffing—is required.
Strong phone etiquette and professional communication skills.
Effective verbal and written English skills.
Proficiency with Microsoft Office (Word, Excel, Outlook, etc.).
Ability to work well under pressure and manage multiple priorities.
Highest level of professionalism with the ability to maintain confidentiality.
Customer service oriented, with a team-first attitude.
Lotus Village Center for Nursing and Rehabilitation is a resident-centered, quality-focused facility. Our culture is all about uplifting people—residents and staff alike. If you're looking for a healthcare organization where you can truly make a difference and work alongside compassionate, like-minded professionals, we’d love to meet you.
Join us!
