Service Concierge Specialist

Job Title: Service Concierge Specialist

Location: Lou Fusz Kia, Evansville, IN

Department: Service Department

Reports To: Service Manager

Position Type: Full-Time

Job Summary:

We are seeking a highly organized and customer-focused Service Valet Coordinator to join our team at Lou Fusz KIA of Evansville. This role is responsible for scheduling and managing all service valet appointments, ensuring seamless vehicle pick-up and delivery for our customers. The ideal candidate will handle service phone calls, cashier transactions, and support other service administrative tasks, providing an exceptional experience for every customer.

Key Responsibilities:

• Customer Reception:

  • Schedule and coordinate all service valet appointments, managing pick-up and delivery logistics for customer vehicles.
  • Communicate with customers to confirm service details, timelines, and transportation preferences.
  • Answer incoming service phone calls, providing information, booking appointments, and addressing customer inquiries.
  • Handle cashiering duties, processing payments accurately and efficiently.
  • Assist with various administrative tasks related to service operations, including maintaining service records, updating customer information, and supporting the service team as needed.
  • Coordinate with service advisors and technicians to ensure smooth workflow and timely service completion.
  • Provide excellent customer service, ensuring customer satisfaction throughout the entire service process.
  • Perform other duties as assigned to support the service department's daily operations.
  
  

• Shuttle Services:

  • Provide timely and safe shuttle transportation for customers to and from the dealership as needed.
  • Maintain the cleanliness and operational readiness of the shuttle vehicle.

• Vehicle Care:

  • Ensure customer vehicles are cleaned and presentable upon completion of service.
  • Drive vehicles through the car wash and perform light cleaning tasks as required.

• Service Drive Management:

  • Control service traffic flow and parking to ensure a smooth and efficient operation.
  • Determine if incoming service customers have appointments and record pertinent information, including customer name, VIN, tag number, mileage, and existing vehicle damage.

• Facility Maintenance:

  • Maintain a clean and safe service drive area, free of dirt, water, leaves, snow, and other debris.
  • Ensure all areas are well-organized and presentable to customers.

• Additional Duties:

  • Provide and install protective coverings on driver’s seats and floors in customer vehicles.
  • Assist with other tasks as directed by the Service Manager to support service department operations.

Qualifications:

• Previous experience in customer service, automotive service scheduling, or a related field preferred.
• Strong organizational skills with the ability to multi-task and manage schedules efficiently.
• Excellent communication skills, both written and verbal.
• Proficiency in basic computer applications and familiarity with dealership management systems (DMS) is a plus.
• Ability to handle payments and manage cashier responsibilities with accuracy.
• A valid driver’s license with a clean driving record.
• Strong attention to detail and a commitment to providing an exceptional customer experience

Physical Requirements:

• Ability to stand, walk, and move throughout the service area for extended periods.
• Capability to work in various weather conditions.
• Must be able to lift up to 25 pounds.

Work Environment:

• This position involves a combination of office work and vehicle handling for pick-up and delivery services.
• Must be comfortable driving customer vehicles of varying sizes and models.
• Occasional lifting of items up to 25 lbs may be required.

Why Join Us?
At Lou Fusz KIA of Evansville, we are dedicated to providing top-notch service to our customers and fostering a supportive, team-oriented work environment. As a Service Valet Coordinator, you will play a key role in ensuring our customers have a smooth, hassle-free service experience. Join our team and grow your career with a dealership that values its employees and customers alike!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.