What are the responsibilities and job description for the Service Admin/BDC position at Lou Sobh Honda?
Automotive Service Department Administrative Assistant
Responsibilities
- Answer customer calls and establish follows-up with service appointments
- Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
- Provide customers with initial product information and direct them to the appropriate dealership resources
- Follow up with leads that are not ready to make an appointment or no-show
- Participate in team and process development sessions – keeping positive relationships with teammates and dealership management
- Utilize CRM tracking system daily
- Scan documents
- Assist with Rental Car administration
- Assist with daily cash and credit card reconciliation
- Assist with payroll as needed
- Assist with operational spread sheet maintenance
- Complete miscellaneous service and parts department tasks as needed
- Support service management
- Customer Service Ambassador
Qualifications
- At least one previous role based in customer service
- Excellent teammate with collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills
- Valid driver’s license
- Drama free and work well with others
- Dependable and Reliable
- Self Motivated
- Infectious smile, pleasant demeanor, and effective communicator
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
