Hotel Front Desk Agent

• Responsible for the preparation and disposition of all shift work. Responsible for the front desk operation during the AM or PM shift (Typically 7am-3pm and 3pm-11pm). Primary responsibilities include: registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks.

We are currently seeking Full-Time or Part-Time candidates.

Full-Time Requirement is 32-40 hours per week. Medical, Vision and Dental Benefits are available for Full-Time Only.

Responsibilities

• At least 1 year of progressive experience in a hotel or a customer service related field preferred.

• High School diploma or equivalent required.

• College course work in related field helpful.

• Previous supervisory responsibility preferred.

• Must be able to work independently and with minimal supervision.

• Knowledge of Accounting Principles.

• Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.

• Must be proficient with Microsoft Applications.

• Must be able to convey information and ideas clearly via email and written format.

• Must be able to evaluate and select among alternative courses of action quickly and accurately.

• Must work well in stressful high pressure situations.

• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.

• Must be able to work with and understand financial information and data and basic arithmetic functions.

• Must be able to work in a self-managed environment.

• Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.

• Must maintain composure and objectivity under pressure.

Responsibilities

• Approach all encounters with guests and associates in a friendly service-oriented manner.

• Maintain regular attendance in compliance set by company standards.

• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).

• Comply at all times with company standards and regulations to encourage safe and efficient hotel operations.

• Maintain a friendly and warm demeanor at all times.

• Initiate and complete the End of Day process.

• Run all reports as required for Food and Beverage audit.

• Complete the Night Audit checklist for computer procedures daily.

• Maintain cashiering responsibilities as per Front Office procedures per standard.

• Maintain Front Office computer system operation according to company standards.

• Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.

• Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific)

• Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.

• Maintain proper record keeping (i.e. log books etc.) to standards.

• Follow company policies and house rules.

• Maintain radio contact with other associates during entire shift.

• Have a working knowledge of security and safety procedures.

• Ensure associates are at all time’s attentive friendly helpful and courteous to all guests managers and fellow associates.

• Prepare and distribute reports as needed.

• Transfer the master or house accounts as necessary.

• Train any new Night Auditors as requested by management.

• Handle items for Lost and Found according to the standard.

• Complete any reports as requested by management in a timely manner.

• As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests.

• Attend meetings as required by management.

• Perform any other duties as requested by the Guest Services Manager or any other member of management.

Job Types: Full-time, Part-time

Pay: $15.00 - $16.00 per hour

Schedule:

• 8 hour shift
• Holidays
• Weekends as needed

Ability to Relocate:

• Mount Prospect, IL 60056: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $16