What are the responsibilities and job description for the Customer Service Technician position at Loudoun Stairs?
Job Summary
Customer service technicians are responsible for the completion of assigned work which includes existing stair/rail system repair, production installation, or assisting Renovation’s Team. They must have a firm understanding of stair and rail systems and associated problem-solving skills to make timely repairs that meet the required building code. They work directly with Construction Managers and homeowners and must be able to interact effectively and maintain a professional demeanor.
Job Functions
- Collect scheduled repairs or installations for the day from assigned box.
- Travel to assigned jobs and perform repair or installation as requested by Customer Service Manager.
- Check-in with Customer Service Manager to ensure adherence to schedule and to report any unforeseen delays with projects
- Keep company vehicle clean and complete daily maintenance logs for on-site repair shop
- Ensure tools are kept in good working order and report any damaged or need for additional tools to Customer Service Manager
- Complete paperwork accurately.
- Deliver material to jobsites, if requested
- Communicate with customer, subcontractors and supervisor to assist in the resolution of quality issues.
Minimum Attributes
- Understanding of woodwork and stair and rail systems.
- Ability to accurately read a tape measure
- Experience with hand tools and proficiency operating battery powered or AC Powered saws and associated woodworking tools.
- Knowledge of finishing wood, to include sanding, staining, clear coating
- Analytical thinking skills to address repair issues
- Current valid driver’s license and clean driving record.
- Knowledge of building and construction codes in DC, MD, PA, VA & WV.
- Ability to lift a minimum of 80 pounds.
- Ability to handle hand tools and perform woodworking tasks.
Physical Requirements
- Lifting: Must be able to lift and carry up to 50 pounds regularly.
- Standing/Walking/Driving: Must be able to stand, walk and drive for extended periods.
- Sitting: Must be able to sit for extended periods.
- Bending/Stooping: Must be able to bend, stoop, and kneel as required.
- Reaching: Must be able to reach overhead and below the waist.
- Pushing/Pulling: Must be able to push and pull up to 50 pounds.
- Climbing: Must be able to climb ladders or stairs.
- Manual Dexterity: Must have fine motor skills for handling objects and equipment.
- Environmental Conditions: Must be able to work in outdoor environments, hot/cold temperatures and noisy environments.
Job Type: Full-time
Pay: Up to $20.00 per hour
Benefits:
- 401(k) matching
- Flexible schedule
Shift:
- 8 hour shift
- Day shift
Experience:
- Construction: 2 years (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $20