Assistant Service Manager

Power UP YOUR CAREER WITH LOUISIANA CAT

Louisiana Cat has been proud to represent Caterpillar® for 4 continuous generations in the state of Louisiana. We have been providing our customers with the highest quality Cat® equipment, service, and parts since 1933. We serve to build and power our community for a better future. We are always searching for high energy, ambitious candidates who are ready to join our team. You can build your future here!

THE OPPORTUNITY

We are searching for an Assistant Service Manager to join our growing service operations at our Harvey, Louisiana location. The Assistant Service Manager will be responsible for working with other employees and customers to resolve any issues and ensure all service repairs are being performed efficiently.

YOUR CONTRIBUTION

• Train and perform duties within all areas of the Service Department.
• Work closely with experienced staff to gain knowledge about procedures, methods and standards that are required to perform departmental duties.
• Establish professional repertoire with all customers.
• Work directly with customers, as needed, to resolve any issues.
• Assist Service Manager to ensure service repairs are performed correctly and efficiently.
• Assist Service Manager in supporting, training, motivating, and monitoring performance of the Service Department staff.
• Assist Service Manager in attracting, developing, and retaining talent for the store.
• Assist Service Manager with maintaining service/customer areas with focus on comfort, cleanliness and proper displays/purchase information.
• Coordinate with other departments and managers.

YOUR VALUE

• You will promote positive customer service for Louisiana CAT Stores according to Caterpillar and Louisiana CAT expectations
• You will maintain good work habits and positively promote Caterpillar and Louisiana CAT
• You will have the tools and building blocks to MAKE A CAREER here at Louisiana CAT

MOST IMPORTANT QUALIFICATIONS

• REQUIRED: High school diploma or equivalency; bachelor’s degree in business or related field preferred; or combination of education and relevant experience
• REQUIRED: Proficiency in Microsoft Word, Excel, and Outlook
• REQUIRED: Ability to handle multiple tasks in an effectively, timely, and professional manner
• REQUIRED: Exceptional verbal and written communication skills
• HIGHLY PREFERRED: Minimum of 3-5 years’ experience in the marine industry; Caterpillar experience preferred
• HIGHLY PREFERRED: Well-developed communication and organizational skills
• HIGHLY PREFERRED: Proficiency in computers and related software

JOB FACTS

• SHIFT: 8am - 5pm Monday - Friday; you will be required to be On Call
• Will require physical movement as listed in the job description

SAFETY IN ALL WE DO

• We require strict compliance with PPE (personal protective equipment) safety regulations.
• We maintain compliance with all Federal, State and Local safety and company regulations.
• All employees must follow all Company Health, Safety & Environmental (HSE) procedures.
• Louisiana Cat is a drug-free workplace, including marijuana and THC products.

WHY PEOPLE JOIN LOUISIANA CAT

• We are dedicated to fostering a safe and meaningful work environment that empowers our employees and customers.
• We are known for creating lasting partnerships, guided by our strong company values, customer experience culture and safety standards.
• We are committed to the long-term growth and success of both our employees and customers.
• We have energy, focus and passion delivering results because what we do impacts our customers each and every day.
• We work across Construction, Electrical Power, Industrial, Marine Engines and Oil & Gas industries.
• We invest in training and development programs for our employees to build their toolkit and career paths here at Louisiana Cat.
• We offer competitive pay and benefits, paid holidays and vacation, employee incentive programs and 401(k) company match programs.

WHO WE ARE

We are a growing organization focused on creating a positive impact on our employees, customers and communities in which we operate. We seek out employees who are inspired by our values, thrive in a collaborative environment, and want to become a part of a dynamic company backed by 90 years of success. We have 23 locations across Louisiana and the Gulf South with Corporate HQ located in Reserve, LA and Power Systems HQ located in New Iberia, LA.

ADDITIONAL INFORMATION

• Louisiana Cat (Louisiana Machinery Co, LLC) and its affiliates are an Equal Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age (40 and over), national origin, disability, or status as a protected veteran. We proudly hire U.S. Veterans.
• Louisiana Cat (Louisiana Machinery Co., LLC) uses E-Verify and complies with I-9 employment eligibility requirements of all new hires. Click here for your rights: click here for more information
• Equal Employment Opportunity Know Your Rights: Workplace Discrimination is Illegal: click here for more information
• Pay Transparency Nondiscrimination Provision: click here for more information
• Louisiana Cat (Louisiana Machinery Co, LLC) and its affiliates are drug-free workplaces and post-offer, pre-employment process includes background check, drug/alcohol screen, and if applicable for the role, pre-employment physical/fit for duty assessments.