Front Desk Manager

College: Louisiana Delta Community College

Department: Enrollment Management

Sub department: Financial Aid

Type of Appointment: Unclassified - Administrative/Staff

Duties and Responsibilities:

• Advise students and parents regarding the Financial Aid application process,
• Perform verification according to Department of Education guidelines and regulations,
• Communicate with students via postal mail, email, phone or in person to resolve processing problems conflicting information,
• Package and award financial aid when needed,
• Advise students of Satisfactory Academic Progress (SAP) policy and appeal process,
• Review SAP Academic Plans with students,
• Serves on Financial Aid Awareness Committee,
• Review financial aid application forms and student documents for accuracy and completeness,
• Assist with annual Financial Aid Awareness events,
• Reference and track students through NSLDS (National Student Loan Data System) and FAA Access,
• Assist with the coordination of documents for program reviews and audits,
• Assist with Financial Aid informational and FAFSA workshops for both parents and students,
• Attend conferences and workshops to remain abreast of current financial aid regulations,
• Assist with Attendance Report review and make any adjustments to student’s financial aid hours, if necessary,
• Represent the college in Financial Aid Outreach and community Events,
• Prepare, scan, and maintain student files,
• Review student’s record to identify suspicious activity, update Banner and place hold on student’s account until student has been properly verified if needed,
• Serve as the first point of contact for financial aid, and provide quality customer service support via phone, email, and in-person; acts as greeter for Student Services suite
• Review and respond to email correspondence and telephone calls made to Office of Financial Aid.
• Ensure that all student information and documentation remain confidential and secure.
• Manage email/text communications to various student populations as related to their financial aid.
• Maintains security of the Student Services suite.
• Assist with the collection and maintenance of all required documents related to financial aid in a manner that is consistent, organized, and meets all applicable guidelines.
• Maintain filing system and records as required by the Director.
• Assist students and potential students with general financial aid related questions.
• Other duties as assigned by the Director.

Required Education:

• Associate’s Degree or higher from a regionally accredited institution; a bachelor’s degree is preferred.
• 2-5 years of relevant work experience in office administration, customer service, or a related role is required.
• Experience with Ellucian Banner, working in Financial Aid, or higher education setting is a plus.
• Applicants should also demonstrate sensitivity to the needs of students, faculty, and staff from a variety of backgrounds.
• Must have strong interpersonal skills, technical and organizational skills.
• The successful candidate must also be service-oriented, have strong customer service skills, and embrace a commitment to professionalism. Applicants should have demonstrated commitment to the philosophy and mission of Louisiana Delta Community College.

Benefits: As a member of the Louisiana Community and Technical College System, Louisiana Delta Community College has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment.

Passing pre-employment criminal background screen is required as a condition of employment. Louisiana Delta Community College is an equal opportunity/equal access employer. Louisiana Delta Community College is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.