What are the responsibilities and job description for the CASINO CASHIER position at Louisiana Downs Casino and Racetrack?
JOB SUMMARY :
Responsible for all cash service needs of our casino guests while maintaining appropriate accountability for inventory. Delivers truly great guest service while performing transactions such as chip and token redemption, check cashing and credit card cash advance, along with servicing our in house check-cashing players.
ESSENTIAL JOB FUNCTIONS :
Player Satisfaction
Customer Service : Provides prompt, friendly, and courteous service to all guests while following company and gaming regulations. Conducts all transactions in a confidential manner.
Technical Proficiency
Money Handling : Performs all types of money-handling functions including : check cashing and converting coin, tokens, and gaming chips into currency. Counts money and chips and reconciles banks. Orders currency to refill supplies. Accepts, delivers, and issues credit card cash to customers. Dispenses coins / chips to other cashiers. Processes funds transactions for the cashiering department and other casino personnel. Performs transactions under surveillance.
Record Maintenance / Processing : Performs credit checks and inquiries. Processes new check cashing applications. Records information regarding transactions on reports and forms. Maintains internal controls with reports describing errors and discrepancies.
Teamwork and Values
Team Work : Collaborates with work-group and all support departments to ensure player satisfaction. Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems. Works with team members to achieve common goals.
Values : Maintains high standards of courtesy, professionalism and discretion in all communications to, about, or with customers including their arrangements and finances. Maintains confidentiality of all player accounts. Maintains security and confidentiality of files, records, and lists.
Requirements
GENERAL REQUIREMENTS :
Must be at least 21 years of age.
Must have a high school diploma or GED.
Able to obtain Louisiana Gaming License.
Must demonstrate the ability to add, subtract, multiply, and divide without the use of a calculator.
Must have previous United States currency money handling work experience.
Must read, write, speak, and understand English.
Must be willing to serve customers from a variety of backgrounds.
Must be willing to work nights, weekends, and holidays and work overtime.
Able to pass mandated regulation and department testing.
DEMENADS TO COMPLETE ESSENTIAL JOB FUNCTIONS :
PHYSICAL & MENTAL :
Must be physically mobile with reasonable accommodation.
Able to lift and carry up to 50 lbs. (e.g., bag of coins) approximately 100 to 150 times per shift.
Able to stand, walk, stoop, talk, hear, and reach at least 2 feet across a counter.
Must have good close and medium range vision with the ability to distinguish between colors.
Able to walk and remain standing for 8 to 10 hours with breaks.
Able to safely push or pull a cashier cart when fully loaded.
Able to differentiate between various denominations of currency, chips, or tokens.
Must present a well-groomed appearance.
Must have the manual dexterity and coordination to operate office equipment (including computers, jet sorts, and 10 keys), handle currency, tokens, coins, keys, and buttons.
WORK ENVIRONMENT :
Able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust.
Able to work at a fast pace in mentally and physically stressful situations.
Must maintain professional composure in all situations (e.g., demanding or threatening customer and during periods of high business volume).
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