What are the responsibilities and job description for the Casino Cashier position at Louisiana Truck Stop and Gaming Employees LLC?
Description:
As a casino cashier, you will play a vital role in providing friendly and efficient service to customers in a video poker game room. Your responsibilities include ensuring exceptional customer service, managing cash transactions accurately, maintaining a clean environment, and promoting special promotions within the casino. You will be responsible for operating your assigned bank in accordance with company policies, ensuring organized contents for easy counting during shift changes.
Key Responsibilities:
- Welcome customers warmly, provide efficient service, and address inquiries promptly while expressing gratitude for their business.
- Operate the cash bank following company standards, maintain accurate cash levels, and adhere to laws and policies on age-restricted products.
- Ensure availability of fresh food and beverages and maintain cleanliness and appearance standards in the casino.
- Implement safety and security protocols, promptly report any issues, and promote special promotions to customers.
- Assist customers in understanding how to play the games on the machines.
- Handle customer requests, complaints, and vendor concerns professionally, report incidents promptly.
- Follow company policies and procedures and maintain quality standards in all tasks.
- Be flexible with your duties and schedule to support the casino's operational needs.
- Uphold and embody the company's core values consistently.
Qualifications:
- Minimum age requirement: 21 years.
- Clear background check with no felonies or misdemeanors related to theft or gaming violations.
- Ability to multitask, stand for extended periods, lift up to 50 pounds, and perform physical tasks as needed.
- Proficient in basic language and mathematical skills.
- Capable of understanding and following instructions, memos, and correspondence.
- Available to work flexible hours, including weekends, nights, and holidays.
- Demonstrates punctuality and reliability in attendance.
Required Certifications and Licenses:
It is crucial for the cashier to maintain valid State and Parish Certifications and/or Licenses while on duty. Ensure you possess the following certifications:
- State of Louisiana Video Poker Permit
- Alcohol Beverage ordinance Card (by Parish)
- Louisiana Responsible Vendors Permit
- Valid State Identification card or driver’s license
- Copy of Social Security Card
