What are the responsibilities and job description for the Patient Service Representative I position at Louisiana State University School Of Medicine?
Job Type
Full-time
Description
SUMMARY
The LSU Healthcare Network is a non-profit, academic, multi-specialty, healthcare delivery system dedicated to patient care, research and education. You can be a part of a progressive healthcare team making a meaningful difference in the care of patients. The LSU Healthcare Network is made up of over 175 healthcare providers - from primary care to specialty care - at several multi-specialty care locations in and around the Greater New Orleans area
Business Hours : Monday through Friday
No nights, weekends or major holidays
We offer a competitive compensation and benefits package including :
15 PTO Days
11 Paid Holidays
401(k) Plan with employer match
Health Insurance
Tuition Reimbursement
Opportunity to obtain National Certification for Medical Administrative Assistants (CMAA)
INTRODUCTION
Welcome to the role of Patient Service Representative! As a Patient Service Representative, you will be the first point of contact for our valued patients and will provide knowledgeable and friendly service that will ensure our patients have a positive experience with our practice. You will be responsible for answering patient questions, scheduling appointments, and providing general administrative support. Your excellent customer service skills and strong communication abilities will help us provide the best patient care. If you're looking for a rewarding job in a dynamic, fast-paced environment, this is the perfect opportunity for you!
JOB RESPONSIBILITIES
Greet patients in a friendly and professional manner
Schedule patient appointments including new, established, and referral visits.
Collect patient information such as insurance information, patient history, and contact information
Obtain and update patient demographics, insurance, and / or financial information using designated software.
Answers clinic telephones, responds to patient inquiries, and obtains detailed messages.
Verify insurance coverage and obtain pre-authorization for procedures when needed
Collect payments and co-pays
Maintain patient confidentiality
Adhere to all HIPAA regulations
File insurance claims
Prepare and submit reports to management as required
Assist in maintaining a clean and organized work environment
Perform other duties as assigned
Requirements
EDUCATION & EXPERIENCE
High school diploma or equivalent
1 year of customer service experience
At least one year of experience working in a dental / medical environment preferred.
CORE COMPTENCIES
Excellent communication skills, both verbal and written
Proficiency with computers and Microsoft Office Suite
Ability to work in a fast-paced environment
Ability to handle multiple tasks effectively
Ability to work in a team environment
Knowledge of medical terminology
Knowledge of insurance plans and billing procedures
Knowledge of HIPAA regulations
Ability to maintain confidentiality
Ability to be flexible and adaptable to changing situations
Ability to handle difficult situations and customer complaints with professionalism and courtesy
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