What are the responsibilities and job description for the FHC Patient Access Specialist I position at Louisville Metro Government?

CHARACTERISTICS OF THE WORK

Under close supervision, admits and registers patients for health care services at Family Health Centers (FHC).

EXAMPLES OF THE WORK (These statements are intended to be illustrations of the work of this class.)

Manages appointments for multiple providers and services for multiple locations.
Answers, screens, and processes medical service requests.
Discusses with on-site personnel whether patients can be added to the same-day schedule.
Collects minimal patient demographic information and enters it into the Practice Management System.
Refers patients to FHC nursing team for triage and medical services.
Schedules appointments using the Practice Management System.
Enters and verifies insurance for patients who are scheduled for health care services.
Provides coverage as needed for the call center via scheduling adjustments for unexpected absences, events, or call volume variances.
Identifies patients with Limited English Proficiency (LEP) and/or other communication barriers and uses appropriate interpretive services.
Documents in the Practice Management System and/or on forms that interpretative services were used.
Processes requests, closes and follows up on referral orders in the Practice Management System as needed.
Adheres to standard safety and infection control precautions.
Performs related work as required.

MINIMUM REQUIREMENTS

High school graduation or its equivalent.

Six months of clinical/clerical experience in a Federally Qualified Health Center (FQHC) or health care setting OR Certification from a Medical Office Specialist, Medical Secretary, Medical Assistant, Nursing Assistant, or other medical clerical program.

An equivalent combination of training and experience may be substituted, as determined applicable by Civil Service.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

Responds to patient and FHC needs via telephone, internet, fax, computer software, and in person.

Lifts and carries materials weighing up to 15 lbs.

Spends extended periods of time sitting, standing, and walking.

Spends extended periods of time typing and reading computer screens.

SPECIAL REQUIREMENTS

Must be available to work additional hours, such as before or after regularly scheduled hours or additional days, as necessary.
Must provide own transportation to work at other FHC locations as needed on short notice.

An Equal Opportunity Employer

Test Weights
Training & Experience: 100%

Please note that Training & Experience scores are based on the relevant (as determined by the hiring agency and Civil Service) training and experience, as listed on your application and/or resume, as submitted here. Any information that is unclear or that is not listed on your application and/or resume will not be considered in the calculation of the Training & Experience score. This also means that you should list your employment dates, including the month and year (i.e., 02/2010 to 08/2015) of employment, as well as the number of hours worked per week.

CLINIC LOCATIONS AND HOURS:
www.fhclouisville.org

FHC - Portland
2215 Portland Avenue
Louisville KY 40212
(502) 774-8631
Monday - Thursday: 8:00am - 9:00pm
Friday: 8:00am - 4:30pm
Saturday: 8:00am - noon
Sunday: Closed

FHC - East Broadway
834 East Broadway
Louisville KY 40204
Monday - Thursday: 8:00am - 9:00pm
Friday: 8:00am - 4:30pm
Saturday: 8:00 - 12:00pm
Sunday: Closed

FHC - Phoenix (Healthcare for the Homeless)
712 E Muhammad Ali Blvd
Louisville KY 40202
Monday - Friday: 7:30am - 4:00pm
Saturday - Sunday: Closed

FHC - Iroquois
4100 Taylor Blvd
Louisville KY 40215
Monday: 8:00am - 4:30pm
Tuesday: 8:00am - 8:30pm
Wednesday - Friday: 8:00am - 4:30pm
Saturday - Sunday: Closed

FHC - Fairdale
1000 Neighborhood Place
Fairdale KY 40118
Monday - Friday: 8:00am - 4:30pm
Thursdays: 8:00am - 8:30pm
Saturday - Sunday: Closed

FHC - Southwest
9702 Stonestreet Road, Suite 220
Louisville KY 40272
Monday - Wednesday: 8:00am - 4:30pm
Thursday: 8:00am - 8:00pm
Friday: 8:00am - 4:30pm
Saturday - Sunday: Closed

FHC - Americana
4805 Southside Drive
Louisville KY 40214
Monday - Friday: 8:00am - 4:30pm
Saturday - Sunday: Closed

Salary : $17

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