Reservations Specialist - Love Leavenworth Vacation Rentals

About the Role

Are you the kind of person who loves solving puzzles, staying cool under pressure, and helping people feel at home—even before they arrive? At Love Leavenworth, we’re passionate about creating unforgettable guest experiences in one of Washington’s most charming destinations. We’re looking for a friendly, detail-oriented Reservations Specialist to join our close-knit team. If you’re tech-savvy, love working behind the scenes to make things run smoothly, and find satisfaction in both calm and busy days, this role might be a perfect fit for you.

As a Reservations Specialist, you’ll support our guests from inquiry to arrival to checkout—handling bookings, questions, and the occasional curveball. While much of your day may follow predictable patterns, no two guest experiences are ever exactly the same—and that’s what makes this work both rewarding and dynamic.

Responsibilities

• Respond to guest inquiries via phone, email, and messaging platforms
• Monitor and follow up on upcoming reservations
• Address and resolve guest concerns professionally, often coordinating with internal departments
• Accurately communicate details about over 100 unique properties, using internal systems
• Enforce guest and internal policies firmly and tactfully
• Maintain accurate, appealing property listings across booking platforms
• Occasionally take on special projects such as website updates, developing guest-facing documents/signage etc.

Must-Have Skills & Qualifications

• Exceptional written and verbal communication
• Customer service mindset – with professionalism, empathy, and patience
• Ability to manage multiple tasks under pressure
• Strong organizational skills – able to track details across many properties and guests
• Tech-savvy – comfortable using multiple connected systems to research and resolve issues
• Team-oriented – collaborative and proactive in solving guest or operational issues
• Comfort with autonomy – able to work productively during downtime without micromanagement
• High level of accuracy and attention to detail
• Capable of learning and retaining extensive property information

Nice-to-Have Qualifications

• Experience in hospitality or vacation rentals
• Familiarity with property management systems or reservation platforms
• Skills in document creation or guest communications (e.g., Canva, Google Docs)
• Familiarity with Leavenworth or the surrounding area

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Free parking
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Every weekend
• Holidays

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Leavenworth, WA 98826 (Required)

Ability to Relocate:

• Leavenworth, WA 98826: Relocate before starting work (Required)

Work Location: In person

Salary : $19 - $23