What are the responsibilities and job description for the Legal Customer Service Representative I position at Love's Travel Stops & Country Stores?
Req ID : 457640
TVC Pro-Driver is a member of the Love’s Family of Companies and is a commercial driver’s license (CDL) protection subscription service with more than thirty-five years of experience assisting individual drivers and fleets in reducing or dismissing fines, preventing downtime for court and protecting compliance, safety and accountability (CSA) scores.
Benefits :
Fuel Your Growth with Love's - company funded tuition assistance program
Paid Time Off
401(k) – 100% Match up to 5%
Medical / Dental / Vision Insurance after 30 days
Competitive Pay
Career Development
Remote Work
Hiring Immediately
JOB RESPONSIBILITIES :
Provide excellent customer service for members, attorneys, and associates through quality inbound and outbound phone calls
Achieve and maintain a maximum 6 ½ minute average call handle time
Handle a minimum of 7 inbound calls an hour, outbound calls as necessary
Utilize a maximum of 30 minutes in Follow-Up status. (Follow-Up status is defined as time unavailable after a call.)
Obtain specific information about membership and input into TVC personal portal
Precisely note member files that accurately reflects the interaction
Clearly explain and provide instruction to ensure the member completes any necessary paperwork, follows specific and applicable procedures for their situation
Support translation of inbound and outbound phone calls, document, and e-mail on behalf of members, attorneys, courts, associates, and / or providers from one language to another as required (for bilingual positions)
Perform all other duties as assigned and required
Complete assigned training material to company standards (I.e. KnowBe4, Lessonly, Virtual, Ongoing Training and / or Instructor-Led.)
Achieve and maintain effective, responsive, and prompt communications with Manager, Supervisor and staff through virtual channels (I.e. Email, Phone Call, Teams Instant Message and Teams Meetings.)
Report directly to Supervisor prior to scheduled shift for unplanned leave or emergencies.
Maintain good attendance by being present and available during assigned shifts
Submit planned leave requests 6 or more business days prior to the time being requested
Stay aware of TVC Pro-Driver policies, plans, services, and procedures.
QUALIFICATIONS
Education Requirements
High School Diploma (or GED) required (or relevant work experience)
Professional Experience
2 years customer service experience Keying / Typing speed of at least 35 WPM Working knowledge of MSOffice, data entry applications and conducting internet searches
Skill Sets
Exceptional communication and interpersonal skills with an emphasis on customer service, including telephone etiquette, voice quality, articulation and listening skills Ability to work independently and with a team in a fast-paced environment Fluent in virtual communications. (Emails, Instant Messaging and Calls) Familiarity with legal terms is a plus
Physical Requirements
Specific vision abilities may include close vision, distance vision, color vision, depth perception and the ability to adjust focus.
WORK SCHEDULE
Schedule 40 hours per week; any overtime must be approved by Supervisor / Manager 8am-5pm, Monday-Friday.
Location This is a remote / work-from-home position.
Job Function(s) : Corporate
Love’s has been fueling customers’ journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company’s core business is travel stops and convenience stores with more than 630 locations in 42 states. Love’s continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love’s serves and maintaining an inclusive and diverse workplace are hallmarks of the company’s award-winning culture.
The Love’s Family of Companies includes :
Gemini Motor Transport, one of the industry’s safest trucking fleets.
Speedco and Love’s Truck Care, the largest oil change and preventive maintenance and total truck care network.
Musket, a rapidly growing, Houston-based commodities supplier and trader.
Trillium, a Houston-based alternative fuels expert.
TVC Pro-driver, a commercial driver’s license (CDL) protection subscription service.
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