RPA Analyst

Req ID: 458670 

BASIC PURPOSE: The Robotic Process Automation (RPA) Analyst I is responsible for assisting with documentation and re-engineering of legacy processes using robotic process automation. This role supports and ensures the identification and implementation of cost-effective robotics automation solutions by coordinating detailed technical requirements, design, and integration with other appropriate technologies, serving as a liaison between the technical team and the business.

MAJOR RESPONSIBILITIES:

• Identify, analyze and gather requirements for business automation needs
• Participate in a series of initial training courses to learn basic functions of UiPath
• Document as-is and to-be processes, data and systems utilizing appropriate diagramming and documentation methodologies, to support automation workflows built within Love’s’ RPA platform
• Identify process gaps or exceptions and provides recommendations to reengineer processes prior to automation
• Meet daily with the RPA team to provide progress updates and assist other team members with clearing roadblocks
• Collaborate with RPA developers to ensure customers' requirements are accurately captured for automation projects
• Clearly communicate work status to business leads, manager, and other stakeholders
• Collaborate with other IT and business resources to understand issues, plan work and deliver solutions
• Maintain documentation according to firm standards, best practices and standard operating procedures
• Provide production support for existing RPA processes as needed

EDUCATION AND EXPERIENCE:

Education:

• Bachelor’s Degree in MIS, CS, Business, or related field required

Preferred Experience:

• Previous experience in software support, business analysis, QA, or project management
• Previous experience with robotic process automation software such as UiPath or Power Automate
• Previous experience working within the Agile/Scrum methodology

SKILLS AND PHYSICAL DEMANDS:

Required Skills:

• Strong people and process skills with the ability to communicate complex information effectively
• Strong analytical, oral and written communication skills
• Strong problem solving and troubleshooting skills
• Working knowledge of Microsoft Office tools (e.g., Word, Excel, PowerPoint) and general computer knowledge
• Ability to manage numerous competing demands in a high-energy, fast paced environment
• Willingness to learn new robotic process automation tools and techniques

Preferred Skills:

• Understanding of object-oriented design principles
• Ability to work independently on complex development objects and process documentation
• Ability to build relationships to lead and deliver improvement projects, as well as challenge and support colleagues to improve performance

Typical Physical Demands:

• Requires prolonged sitting, some bending and stooping
• Occasional lifting up to 25 pounds
• Manual dexterity sufficient to operate a computer keyboard and calculator
• Requires normal range of hearing and vision

Job Function(s): Information Technology 

Love’s has been fueling customers’ journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company’s core business is travel stops and convenience stores with more than 630 locations in 42 states. Love’s continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love’s serves and maintaining an inclusive and diverse workplace are hallmarks of the company’s award-winning culture.

The Love’s Family of Companies includes:

• Gemini Motor Transport, one of the industry’s safest trucking fleets.
• Speedco and Love’s Truck Care, the largest oil change and preventive maintenance and total truck care network.
• Musket, a rapidly growing, Houston-based commodities supplier and trader.
• Trillium, a Houston-based alternative fuels expert.
• TVC Pro-driver, a commercial driver’s license (CDL) protection subscription service.