What are the responsibilities and job description for the Restaurant Operations Manager position at Loves Travel Stops & Country Store?
Company Overview:
Loves Travel Stops and Country Stores, a family-owned business founded in 1964, is a leading fueling stop provider with over 40,000 team members across North America and Europe. We are dedicated to delivering exceptional customer experiences.
Job Description:
We are seeking an experienced General Manager to lead our high-volume restaurant operations. As a key member of our management team, you will be responsible for ensuring the smooth operation of our multifaceted restaurants, focusing on exceptional customer service, process management, and sales growth. Your role will involve leading staff, managing processes, and executing strategies to enhance customer satisfaction and sales.
Key Responsibilities:
Requirements:
Loves Travel Stops and Country Stores, a family-owned business founded in 1964, is a leading fueling stop provider with over 40,000 team members across North America and Europe. We are dedicated to delivering exceptional customer experiences.
Job Description:
We are seeking an experienced General Manager to lead our high-volume restaurant operations. As a key member of our management team, you will be responsible for ensuring the smooth operation of our multifaceted restaurants, focusing on exceptional customer service, process management, and sales growth. Your role will involve leading staff, managing processes, and executing strategies to enhance customer satisfaction and sales.
Key Responsibilities:
- Ensure a safe, clean, and well-maintained kitchen, adhering to proper food safety procedures.
- Drive sales through efficient ordering, stocking, inventory management, and food preparation.
- Assist the General Manager of the facility with task execution, follow safety practices, schedule, cash integrity, talent acquisition, and complete daily, weekly, and monthly reporting.
- Work alongside team members to coach and develop preparing and packaging customer orders in a timely manner and maximize customer service expectations.
- Understand financial reporting, including profit and loss statements, to affect business changes and capitalize on opportunities.
- Address customer feedback and work to improve the overall dining experience.
Requirements:
- 2 years of restaurant management experience.
- 2 years of managing operations with an annual sales volume of $1M .
- 2 years of affecting and deciphering budgets and P&L statements.
- Excellent communication and interpersonal skills with a customer satisfaction focus.
- Strong organizational and multitasking abilities with attention to detail.
- Intermediate level computer skills, including Microsoft Office, Outlook, Word, and Excel.
- Frequent lifting/moving of items over 50 pounds or more.
- Ability to successfully complete a pre-employment background check and drug screening.
