Operations Project Manager

Primary Responsibilities

Operational Management – Billing and Client Financing

• Lead the evaluation and implementation of payment plan solutions, card reader technology, CareCredit alternatives, or other financing tools.
• Provide active management, troubleshooting, and support for billing and collections-related escalations at hospital locations.
• Project manage process changes related to collections protocols.
• Oversee the logistics and implementation of program updates and ensure clear dissemination of related information.
  
  

Pricing and Product Model Support and Implementation

• Review hospital requests for adjustments to existing product or service items; escalate or respond as necessary.
• Collaborate with the Supply Chain and Medical Advisory teams to review new products and facilitate dialogue.
• Use established pricing models to set pricing for new items or services implementing
• Own product and pricing list configuration in practice management system maximizing for field efficiency and structure
• Manage complex pricing evaluation projects, including online pharmacy and injectable pricing.
• Enter pricing data into relevant systems.
• Document and maintain the current pricing model for internal and field facing needs.
• Provide administrative support for tickets and How-To documentation for Billing, Client Financing, and Pricing processes.
  
  

PIMS and System Implementation Support

• Resolve system related tickets as a result of configuration of codes and setup
• Drive implementation efforts surrounding systems and equipment related initiatives.
  
  

Practice Support – Compliance, Inventory, and Quality Assurance

Operational Management – Inventory and Equipment optimization

• Establish and refine inventory best practices, including workflow optimization, labeling, supporting materials, and training resources.
• Evaluate return on investment (ROI) for site-level equipment requests.
• Oversee equipment field testing initiatives and implementation.
• Work with facilities for field maintenance schedule and troubleshoot errors
  
  

Compliance

• Respond to inspection findings by developing best practices and ensuring protocols are updated.
• Manage PIMs and other system related settings to align to regulatory compliance
• Manage process changes resulting from regulatory updates.
• Oversee beta testing initiatives.
• Monitor controlled drug loss logs and ensure compliance.
• Collaborate with Supply Chain (SC) and Learning & Development (L&D) teams to execute safety standards.
  
  

Program Management – Online Pharmacy

• Monitor usage trends and escalate data insights as needed.
• Establish and enforce online pharmacy best practices.
• Manage vendor relationships and coordinate training opportunities.
• Review marketing content, recommend updates, and integrate materials into existing workflows.
• Facilitate catalog management and address escalated experiential concerns.
• Work closely with field teams to maximize pharmacy usage and address client needs effectively.
  
  

This role requires a proactive and solutions-oriented leader who can manage diverse projects across billing, pricing, compliance, and program management. Collaboration with cross-functional teams, including hospitals, vendors, and advisory groups, will be critical to success in this role. Candidates should be comfortable working in a fast-paced, remote environment with a focus on operational excellence and delivering value to hospital teams and clients.