Job Description
Job Description
Follows up on quotes provided by other employees to sell the services provided. Reaches out to new and existing customers for the development of new business. Runs sales leads to provide installation quotes.
DUTIES AND RESPONSIBILITIES :
- Sources new sales opportunities through inbound leads follow up and outbound cold calls and emails.
- Understands customer needs and requirements.
- Researches accounts, identifies key players and generates interest.
- Generates new business and ensures growth of existing accounts.
- Gains and retains extensive product selection application knowledge as well as detailed comprehension of customer's requirements.
- Manages creation and presentation of quotations for opportunities as they are identified.
- Performs site visits to provide quotes for system installations.
- Handles inbound calls and provides callers with product and service information.
- Builds effective relationships and trust with customers and potential customers
by listening to their needs and educating them about the products and
services that are most appropriate to their situation.
Maintains knowledge of changes to HVAC environment, HVAC competition, andcustomer business environment.
Supports marketing campaigns and product launches.Accurately completes call and job tracking daily.Processes transactions.Cross-sells products by making quality referrals and recognizingopportunities to refer customers to others who are more knowledgeable.
Processes customer transactions including but not limited to payments,renewals, cancellation requests, selling memberships; ensures all necessary information is in place prior to completing transaction.
Answers phones and schedules services for new and existing customers ensuring all information is accurately entered.Prepares reports and correspondence as needed.Makes outbound calls to current and previous customers as well as making cold calls to potential new customers.Compensation SchedulesHourly Pay
Will receive an Salary of $40,000.
Sales CompensationsSpiffs (Usually 20% of membership sales and other items at management discretion)
Commissions5% of replacement sales
8% of service sales not including already spiffed services.Bonus Opportunity and EligibilityA bonus is a privilege, not a right. You must meet all qualification minimums and expectations to qualify for a bonus. You must have been employed for the full period to be eligible for a bonus (i.e., if your employment begins or ends mid-month or mid-year, you are not eligible for that bonus). Each service level has different expectations, bonuses and minimum requirements to remain in the current position and earn a bonus.
Bonuses are offered and issued solely at management discretion.Represent our core valuesSense of Urgency
Positive AttitudeTeam PlayerWillingness to Learn and TeachIntegrityRepresent our company FocusTo provide premier HVAC services to residential home owners and faith-based organizations near where we live.
Attends and participates in business / trade events that impact business unitAttends and participates in team strategies sales meetings.Performs other related duties as assigned by management.QUALIFICATIONS :
Five years related experience or equivalent.Excellent customer service skills.Excellent verbal and written communication skills.Proficient on Microsoft Office Products, Service Titan experience preferred.Commitment to excellence and high standards.Strong organizational skills; able to manage priorities and workflow.Ability to work independently and as a member of various teams andcommittees.
Ability to understand and follow written and verbal instructionsProfessional appearance and demeanorAbility to perform diversified clerical functions and basic accounting procedures.Ability to effectively communicate with people at all levels and from variousbackgrounds.
Must be able to speak, read, write, and understand the primary language(s) usedin the workplace.
Bilingual skills a plus.Acute attention to detail.Versatility, flexibility, and a willingness to work within constantly changingpriorities with enthusiasm.
COMPETENCIES :
Customer Service Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.Interpersonal Skills- -Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.Oral Communication Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.Written Communication Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.Teamwork Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.Planning / Organizing Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.Professionalism Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.Quality Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.Quantity Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.Adaptability Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.Attendance / Punctuality Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.Dependability Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.Initiative Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.PHYSICAL DEMANDS AND WORK ENVIRONMENT :
Occasionally required to standOccasionally required to walkOccasionally required to crawlContinually required to sitContinually required to utilize hand and finger dexterityContinually required to talk or hearContinually utilize visual acuity to operate equipment, readtechnical information, and / or use a keyboard
Occasionally required to carry items less than 25 poundsOccasionally work around fumes, airborne particles, or toxic chemicalsOccasionally loud noise (examples : fork lift)Additional remarks regarding work environment almost entire day is spent on phones.Specialized equipment, machines, or vehicles used VOIP phones and headsets, company vehicles and fork lift.
Salary : $40,000
