Regional Property Operations Manager

Reports To: Director of Housing Management

Compensation: $95,000-$115,000 Annually

Classification: Exempt-Full Time

Site Responsibilities: All LIHI housing and commercial leased properties

Job purpose

The Regional Operations Manager is an active team member, leader and supervisor providing guidance and support to the entire LIHI portfolio of properties to achieve financial and operational goals. This position will work closely with the Director of Housing Management and supervise key housing management staff.

Duties and responsibilities

• Hire, lead, motivate, train, and supervise the Area Managers and facilitate growth in the housing management department.
• Recommend and implement strategies on increasing revenue, minimizing expenses, and monitor/implement rental rate adjustments.
• Supervise, authorize, monitor and administer contract services and approves expenses that exceed area manager authority in collaboration with DOHM and finance
• Ensure proper contract, insurance, and scope of work that accompanies capital repair or large projects on site
• Monitor and evaluate insurance claims to ensure proper contractor selection and allocation of funds.
• Monitor acceptable levels of unit turnover time, market and renewal rates, occupancy, delinquency and bad debt. Make recommendations and improvements where needed by working closely with area managers and site staff.
• Assist with staffing plans and hiring of team members in the department. Monitor the success of assigned staff.
• Act as a resource and support for capital improvement projects.
• Collaborate with other departments at LIHI which include but are not limited to development, finance, human resources, URS, supportive services and tiny house villages.
• Implement, monitor, and ensure proper, timely, and accurate record-keeping and reporting as assigned for each community within management portfolio.
• Monitor and evaluate standards for acceptable curb appeal, upkeep and cleanliness of all communities
• Implement, monitor and evaluate standards for unit turns, service requests, grounds and other maintenance‐related responsibilities at each community within the management
• Conduct leadership meetings within the housing management department in both a team setting and regularly scheduled one on one check ins.
• Recognize and offer appropriate alternatives for deferred maintenance, capital needs, and life/safety issues at each community within the portfolio.
• Ensure the maximum level of service and commitment to positive resident outcomes at LIHI communities. Work closely with LIHI supportive services and partnering agencies.
• Conduct occasional site visits which include inspecting units, the property’s common areas, maintenance storerooms, exterior, and interior.
• Research all funding resources within the department. Implement applications and funding requests and monitor site level funding and spending for maximum utilization.
• Ensure property is equipped with proper PPE, monitor any safety concerns, hazardous materials control and that good exposure plans are in place.
• Support staff and provide technical assistance for annual reporting to funders. Monitor responses to funders regarding deficiency issues noted at properties, as needed.
• Develop and implement new policies and procedures and manage them during organizational growth
• Assist with new property lease-ups, acquisitions, and developments. All aspects of property start up to ensure timely property leasing; recommend staffing plans, budgets and quality compliance.
• Coordinate and complete special projects and other duties as assigned by the DOHM.
• Other job duties as assigned

Qualifications

Minimum Qualifications:

• Associate Degree in Property Management or any other field directly related to property management, or equivalent experience.
• Minimum of six years of experience at a senior management level in residential property management, facilities management, or housing programs and services.
• Strong management, team-building, and interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to work with people of diverse economic, social, and ethnic backgrounds.
• Commitment to learning about and embracing the Housing first model.
• Commitment to and interest in housing very low-income and homeless people and working with housing and human services.
• Demonstrated ability to develop and implement new policies and procedures and to manage operations in a growth model.
• Familiarity with commercial leasing and management and/or property development.
• Strong administrative and financial management skills.
• Proficient with building maintenance systems.
• Proficient with computer systems.
• Knowledge of landlord-tenant law and procedures.
• Ability to understand and deal effectively with resident, vendor or personnel concerns or issues according to Company policy
• Must possess a valid driver’s license and driver liability insurance.

Preferred Qualifications:

• Experience managing multiple properties.
• Experience with HUD, LIHTC, HOME, Section 8, and other affordable housing programs and familiarity with regulatory requirements for all.
• Familiarity with supportive housing.

Benefits:

Medical, dental, vision, retirement, life insurance, long term disability insurance and sick leave are available to employees. Employees accrue 116 hours of vacation during the first year and receive 11 paid holidays. (Prorated for part-time employees).

The Low Income Housing Institute is an equal opportunity employer. Qualified members of historically marginalized and underrepresented communities are encouraged to apply. LIHI participates in the e-verify system.

About us:

The Low Income Housing Institute (LIHI) has a 30-year history and track record of owning and managing low-income housing; developing innovative solutions to homelessness; advocating for housing justice; providing supportive services; and operating hygiene services for homeless people at our Urban Rest Stops. LIHI staff have developed over 5,000 affordable housing units and manages over 3,000 units including rental housing, permanent supportive housing and transitional housing. The populations served include: families, singles, seniors, veterans, young adults, immigrants, low wage workers, and people living with physical and mental disabilities. LIHI is one of the largest nonprofit housing organizations in the state. Our properties are located in Seattle, King County, and five adjacent counties. LIHI is a national leader in sponsoring tiny house villages as a crisis solution to homelessness. Annually, the tiny house villages and shelters serve 2,000 homeless people and our hygiene programs serve over 8,000 homeless people. LIHI is a BIPOC organization committed to anti-displacement, equitable development, and racial justice. LIHI staff is collaborative, dynamic, and dedicated to taking bold steps in ending homelessness and creating supportive communities for people to thrive. #hp