What are the responsibilities and job description for the Market Delivery Team Lead XDT position at Lowe's?
Your Impact at Lowe's
As the Market Delivery Team Lead, you will be among the first to shape and evolve a new essential on-site position at our expanding Cross-Dock Terminal (XDT) location.
You will train Lowe's associates at our Cross-Dock Terminals (XDT) on new and current facility processes, setting the standard for our location's efficiency and productivity.
Key Responsibilities:
- Train Lowe's associates on new and current facility processes in the Cross-Dock Terminal (XDT).
- Model, communicate, and reinforce Lowe's Core Behaviors and SMART customer service expectations.
- Monitor and drive Market Delivery Associates to achieve key operational performance metrics.
- Provide tools, resources, and knowledge of systems and Standard Operating Procedures (SOP) where appropriate.
- Make confident decisions, escalating issues to leadership when necessary.
- Identify and communicate barriers to operational processes or customer experience, implementing solutions as needed.
- Build and maintain collaborative relationships with other teams and leaders.
- Provide real-time training and feedback to Market Delivery Associates, including responsibility for onboarding and overseeing the cross-training program.
- Support inventory management in the Cross-Dock Terminal (XDT) and provide feedback on shortages/overages.
- Ensure safety and supervise, when necessary, providing direction towards Cross-Dock Terminal (XDT) performance in the absence of Market Delivery Supervisors.
- Serve as a point of contact for warehousing and delivery teams on resolution of customer issues, escalating issues if necessary.
- Assist Market Delivery Supervisors (MDS/Coaches) with daily administration, task delegation, and managing general functions of the Cross-Dock Terminal (XDT).
- Maintain a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping areas clean and organized, and monitoring for potential theft or security risks.
About Lowe's
Lowe's Companies, Inc. is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States.
We are an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
We invest in the people and technology needed to grow and win as a team.
We offer paid time off for vacations, holidays, and sick time, as well as access to top-tier medical, dental, and vision insurance.
