Merchandising Service Associate

Job Title: Merchandising Service Associate - Plant Service Lead

As a Merchandising Service Associate - Plant Service Lead, you will have the opportunity to work in a dynamic and fast-paced environment where you will be responsible for overseeing the execution of all assigned Live Nursery merchandising resets, service responsibilities, and maintenance activities. This role is primarily focused on Live Plants and requires working outside in the garden center to ensure merchandise is stocked, fronted, and priced according to planograms and store-specific merchandising standards.

Your Responsibilities:

• Provide SMART customer service through daily execution of Lowe's customer service policies, procedures, and programs.
• Build relationships with vendors by providing direction and ensuring merchandise resets are completed according to Lowe's specifications.
• Collaborate with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs.
• Engage with customers when the opportunity arises, understanding their needs and assisting in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Listen to and respond knowledgeably and promptly to customer questions, taking them to areas of the store when necessary.
• Demonstrate sincere appreciation to customers.
• Communicate information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs.
• Empty plant racks onto plant tables merchandising by planogram, price, and color block as they arrive.
• Identify damaged or missing signage, displays, collateral, and orders replacements in accordance with merchandising standards and planogram details.
• Update/validate wayfinding and product location signage as well as digital maintenance of this information throughout the store.
• Ensure cross merchandise, side stack products, j-hooks, and gravity feed bins are placed appropriately, helping to drive add-on sales.
• Assist with culling and pricing dead and distressed plants.
• Maintain a high level of communication and partnership with MSM and red vest associates.
• Identify and communicate issues with quality, quantity, and additional needs to Outside Garden Supervisor and MSM.
• Adjust fixtures, rotates stock, displays products, and support materials using power equipment (e.g., lifts, order pickers) per service expectations and processes.
• Review, complete, and enter completion details (when, what, amount of time spent, taking and uploading photographs to confirm servicing completion, etc.) for all assigned service and maintenance tasks.
• Ensure all displays are safe and in working order and repaired/replaced as needed.
• Repair/seal damaged packaging and boxes including peg-hook items.
• Remove all trash, moves cardboard boxes to the bailer, and moves plastic wrap and other debris to the compactor.
• Replace light bulbs and alert the appropriate contact when additional maintenance issues are noted (lights out, painting, etc.).
• Detect common signs of shoplifting, theft, and other security risks, and promptly communicate them to management and/or Asset Protection.
• Ensure compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of Outside Garden and working areas.
• Maintain a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
• Adhere to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices.
• Operate store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler).

Requirements:

• Less than 1 year 6 Months Live nursery experience or General Merchandising experience.

Preferred Qualifications:

• High School or GED Less than 1 year 6 Months Lowe's sales floor experience.
• 6 Months Experience performing product merchandising tasks including reading planograms, setting up and tearing down displays.
• Less than 1 year 3 Months Experience operating power equipment such as lifts, order pickers, and similar equipment.

About Lowe's:
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.

Pay Range: $17.50 - $19.60 per hour

Starting Rate of Pay: May vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page .

Lowe's is an Equal Opportunity Employer: Administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Salary : $18 - $20