Sr Product Researcher- UX

Job Summary
The Senior Product Researcher establishes the methodology and sets the tactical direction for all usability testing and research associated with assigned projects. This includes partnering closely with Architects, Designers, Prototypes, and Content Developers to deliver quality and timely research results and information to project teams in support of the design process. This role also manages the recruitment of research participants as well as key relationships with research vendors.
To be successful, the Senior Product Researcher must be an expert in usability, testing, facilitation, persona development and research methods. This role must also work cross-functionally, fostering relationships with key partners at all levels across the enterprise.
Key Responsibilities:
• Leads and conducts various research, testing and feedback functions for Lowe's customers and associates; this includes leading the analysis and presentation of customer data and testing results
• Understands how a product works and the various touchpoints
• Completes competitive analysis, service flow diagrams, interviews, usability testing and benchmarking to improve products
• Stays current on best practice research techniques, and looks for opportunities to incorporate into the work of the product research team
• Leads multiple projects across multiple platforms/suite of products
• Provides direction and feedback to peer Usability & Researchers
• Designs, facilitates and executes advance testing and research methods across various platforms, including B2B/B2C web and native application experiences
• Manages recruitment of participants as well as key relationships with research vendors
• Works cross-functionally across Lowe's technology, as well as across the enterprise, ensuring key relationships are fostered across our Omni-channel partners
• Engages with cross-functional design counterparts to understand the needs to inform the design of research studies
Qualifications
Minimum Qualifications
• Bachelor's Degree in Anthropology, Psychology, Human-Computer Interaction, Human Factors, (or equivalent work experience in a related field)
• 5 years of experience in UX Research or Product Management
• Experience running large-scale usability and research studies
Preferred Qualifications
• Bachelor's Degree in Experimental or Cognitive Psychology, Anthropology, or related field
• Experience working in a product design function
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EEO Statement
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Pay Range for CA, CO, NJ, NY, WA: $70,700.00 - $170,000.00 annually
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits . Pay Range for CA, CO, NJ, NY, WA: $70,700.00 - $170,000.00 annually Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits .