Practice Manager

Job Title:   Practice Manager

Reports to:  Director of Practice      

SUMMARY:

The Practice Manager will be overseeing the administrative functions of our healthcare practice and will play a vital role in ensuring the smooth operation of our practice by managing administrative staff, coordinating office procedures, and implementing efficient systems. As a Practice Manager you will collaborate with medical staff, administrative personnel, and other stakeholders to optimize efficiency, improve patient outcomes, and uphold regulatory compliance.

DUTIES AND RESPONSIBILITIES:

Meet regularly with members of the team to ensure consistent delivery of organizational initiatives across HC and to ensure departmental and organizational KPI’s are monitored and met.

Ensure seamless coordination of services across departments and disciplines to facilitate continuity of care.

Conduct regular audits, assessments, and performance reviews to identify areas for improvement and implement corrective actions as necessary.

Collaborate with healthcare providers to develop and implement care plans tailored to individual patient needs.

Collaborates with the clinical team to facilitate budgetary planning and financial management, ensuring fiscal responsibility and sustainability.

Work in collaboration with Panel Coordinator to ensure provider panel balance ex; (monitors & reports on influx of new patients; resolves unassigned patients; tracks patient status-death, transfers, manage internal patient transfers) and ensures all patients are assigned to the appropriate provider panel through active review reports and allowing patients to identify preference of clinician.  (NCQA-PCMH AC 10)

Collaborate with Schedule Management to manage provider schedules and analyze show rates, cancellations to determine trends, gaps, and process improvement. 

Assist clinical team with providers scheduling changes, manage registry of appointments to be rescheduled assuring timely access of care and communicate efficiently and timely all schedules’ changes to ensure maximization of scheduling.

Facilitate new patient onboarding programs and education related to Medical Home concept, Patient Portal sign up, ancillary services and team-based model of care.

Ensure the security, confidentiality, and integrity of patient health information in accordance with HIPAA regulations and organizational policies.

Oversee the implementation and utilization of electronic health records (EHR) and other healthcare technologies to optimize clinical workflows and data management.

Stay abreast of emerging trends and advancements in healthcare informatics and technology, recommending and implementing innovative solutions as appropriate.

Coordinate staffing, recruitment, and training activities to maintain a skilled and motivated workforce.

Address patient concerns and complaints in a timely and compassionate manner, striving to resolve issues and improve satisfaction.

Build monthly On -call schedules and time off coverage for providers.

Approve providers time off request and weekly time sheets.  

Take additional duties as direct by management.

KNOWLEDGE, SKILLS AND ABILITIES:

Must be proficient in Word and Excel.

Familiarity with EMR’s preferred.

Practice Management experience preferred.

Lean & Project Management experience preferred.

QUALIFICATIONS:

• Bachelor’s or master’s degree in healthcare administration, Business Administration, or a related field.
• Proven experience in healthcare management or administration, with a strong track record of leadership and accomplishment.
• Knowledge of healthcare regulations, compliance standards, and quality improvement methodologies.
• Excellent interpersonal, communication, and problem-solving skills.
• Ability to work effectively in a fast-paced, dynamic environment and lead multidisciplinary teams toward common goal.