Front Office Receptionist - Bilingual

Description

ABOUT US

Lower Lights Christian Health Center (LLCHC) transforms the overall health of Central Ohio, serving one individual at a time. We are focused on whole-person wellness, available to ALL in Central Ohio who need it, regardless of ability to pay! In 2021, we served over 12,000 patients - with approximately 28% being uninsured - and totaled 50,000 medical encounters!

Operating out of seven locations, we offer medical care (primary care, dental, vision, OB/GYN, telehealth), behavioral health care, 340B pharmacy, nutritional assistance programs, and more. Working hours are Monday - Friday with occasional Saturday morning coverage.

JOB SUMMARY

Serve as liaison between patients, medical support staff, contact center, and other sites.  Greet and check in patients, use and update patient charts, collect patient co-pays, and facilitate flow of patients through a pre-determined schedule of appointments at Lower Lights’ sites.  Greet and direct non-patient visitors as they arrive. 

DUTIES

RESPONSIBILITY 1. Demonstrate the ability to efficiently function in the business office.

A.    Greet patients and visitors in a prompt, courteous and professional manner
B.    Register new and existing patients upon their arrival, including assuring accurate completion of required paperwork, and verification of and updates to key patient demographic and financial information.
C.    Validate patient insurances with each visit, and update their insurance as as needed.
D.    Establish accurate sliding fees for patients who qualify, and obtain and verify all documentation required for a sliding fee.
E.   Collect co-pays from patients as required, and accurately enter them into patient’s records.
F.    Close payment batch at the end of each work day, ensuring that batch paperwork and receipts match.
G.    Maintain appointment schedules and follow office scheduling procedures.
H.    Communicate appropriately with patients as necessary. This includes using medical interpretation tools provided (e.g., Cyracom, Propio, onsite interpreters) to communicate with patients, for in-person conversations, phone conversations, and to leave voicemails for non-English speaking patients.

I. Must be able cover the front office receptionist role at all LLCHC locations as required, and often with little advance notice. This role requires reliable personal transportation at all times.

J.    Understand and adhere to LLCHC employee policies, including attendance standards.

RESPONSIBILITY 2. Possess the skills necessary to organize and process daily workload.

A.    Prepare and print any encounter forms/face sheets for patients to complete as they arrive.
B.    Accurately enter patients’ personal data and demographics into the EMR.|
C.    Stay current each day on the scanning of patient front office documents into the EMR.

RESPONSIBILITY 3. Demonstrate the ability to communicate effectively with medical staff, patients, and visitors verbally and in documentation.

A.    Document medication refill requests completely and clearly in the medical record.
B.    Assure documentation is legible, professional and completed in a timely manner.
C.    Complete any patient reminder calls, rescheduling calls, and other follow-up phone calls to patients, using medical interpretation tools (e.g., Cyracom, Propio, etc.) where required.
D.    De-escalate upset patients as needed, involving Practice Manager when necessary for safety and patient satisfaction.

RESPONSIBILITY 4. Demonstrate knowledge of common safety hazards and precautions.

A.    Practice fire safety and be knowledgeable of all general emergency procedures.

RESPONSIBILITY 5.  Possess interpersonal skills to maintain effective working relationships with others, and function independently.

A.    Demonstrate cooperative behavior in interactions with coworkers.
B.    Participate in welcoming and orienting new staff.
C.    Demonstrate effective time management and organizational skills.
D.    Appropriately apply the policies and procedures of Lower Lights Christian Health Center.
E.    Must be very flexible in adapting to individual site workflows.
F.     Accept and perform all other work-related duties as assigned by the Practice Manager.

RESPONSIBILITY 6.  Demonstrate the ability to keep the business office clean, organized, and a safe environment for all.

A.    Keep work area clean and well organized.
B.    Confine the taking of meals to an identified break room, or other non-clinic, non-patient facing areas.
C.    Inform Practice Manager of need for office supplies, well in advance of depletion.

RESPONSIBILITY 7. Participate in programs and other opportunities and activities, which contribute to continued growth.

A.    Attend required meetings and in-service education programs.
B.    Participate on committees as requested by leadership.
C.    Continue education in order to remain current on policy and procedures of the medical office. Furthering education in your field (e.g., office management certification training) can provide a greater  understanding of the roles at LLCHC, and may provide you with future opportunities.

This job description is intended to describe the general content of and requirements for the performance of this job.  It is not to be considered an exhaustive statement of duties, responsibilities or requirements.

BENEFITS AND PERKS

• Health benefits including medical, vision, dental, life, disability
• Generous Paid Time Off
• 10 Paid Holidays Student loan forgiveness opportunities
• Employee Assistance Program (EAP) with access to various consultants
• 3% match toward retirement fund
• And more!

LIVING OUR VALUES

You are mission-oriented and passionate about living out your purpose. You play an active role in responding to the needs of the community and organization. You work well alongside your teammates and use your time and resources effectively. You challenge yourself to grow personally and professionally. You embrace diversity and enjoy providing your customers with excellent treatment and compassion.

EOE STATEMENT

LLCHC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Qualifications

QUALIFICATIONS

• High School diploma or equivalent (required)
• English/Spanish Fluency (required)
• Knowledge of medical terminology and professional office practice and procedures preferred
• Computer experience required; experience using an EMR / EHR system preferred.
• One to three years experience in a physician’s office preferred.
• Cash handling experience preferred.
• Reliable personal transportation is required at all times for successful performance in this role (required)
• Physical ability necessary for sitting, bending, walking, stretching, standing and occasional lifting.