What are the responsibilities and job description for the Sr CC Vendor Relationship Manager position at Lowes?
Expand your career possibilities.
Thank you for dedicating your time and talent to Lowe’s. We want to give you more opportunities to learn and grow, so if you find a position you’re interested in below, we encourage you to apply!
Find Your Home to More Possibilities.
Essential Functions:
- Participate in vendor selection processes which includes business requirement scoping, request for proposals, and onboarding awarded vendors.
- Monitor vendor performance against contractual obligations, provide feedback, and mitigate any operational and performance risk identified.
- Act as the primary point of contact for the vendor and ensure they have the information needed from Lowe’s to be successful.
- Review vendor invoices and ensure charges are in alignment with established agreements, and work through any adjustments as needed.
- Clearly articulate vendor performance and any remediation plans to internal stakeholders.
- Provide leadership to an internal team of analysts by attracting and hiring talented individuals, setting goals, communicating clear expectations, providing timely and constructive feedback.
- Provide insights and recommendations to internal cross-functional team members to drive continuous improvement efforts.
Requirements:
- Business Administration, Finance, or International Studies, or related field or 5 years of additional equivalent work experience
- 6 years Contact center operations, operations support and/or workforce management experience
- 3 years experience with analytics, reporting, analyzing data and interpreting into actionable targets
- Leadership experience with direct or indirect report responsibility
- Experience working closely with leadership (director-level and above)
- Exceptional attention to detail with a high degree of accuracy
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.
Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Salary : $95,500 - $159,200
