What are the responsibilities and job description for the Account Manager position at LP Seafood & Specialty?
Job Description
Job Description
Account Manager
Description
LP Seafood & Specialty is seeking a friendly, engaging, and detail-oriented Account Manager to join our industry-leading sales team. Account Managers partner with our Sales Representatives to delight and retain existing customers while supporting sales growth. In this role you will work with some of the best restaurants, caterers, hotels, and specialty retailers in the New York City region, providing personalized, relationship-focused customer service. You will anticipate and attend to day-to-day client needs, monitor customer purchasing trends, identify and pursue upselling opportunities, and provide administrative and operational support to the Sales Rep as required. You will be a trusted resource, both to our clients and your partnered Sales Representative, and a key driver of sales growth.
Members of our sales team receive extensive training on our products and processes and enjoy market-leading pay and benefits, all in an environment with genuine opportunities for a thriving career. This is an outstanding opportunity to join a friendly and dedicated team of professionals who genuinely care about each other, our customers, and our business.
The Account Manager enjoys a work from home schedule with occasional scheduled field visits to customers and sales meetings in our offices.
About Us
LP Seafood & Specialty is the New York City Metro-region’s leading purveyor of fresh, live, and frozen seafood and specialty food products to restaurants, hotels, caterers, cruise lines, and specialty retailers. Each day we source the finest fresh fish, live lobster, live shellfish, frozen seafood, and gourmet products from around the world, process them in a first-class distribution facility, and deliver to renowned kitchens and retailers throughout NYC and beyond.
Job Responsibilities
- Business Development Support :
- Assist with sales funnel management, including following up with active leads, customer onboarding, processing credit applications, and setting up accounts.
- Account Management :
- Partner with Sales Representatives to provide industry leading service to designated customers.
- Create Bid Sheets / Price Lists and audit / update customer special prices.
- Collaborate with the Customer Service Team to ensure accurate entry of all orders in the Seasoft computer system.
- Respond to emergency service requests.
- Monitor customer purchasing habits and collaborate with your partner Sales Representatives to maximize business retention and account growth.
- Individual Customer Relationship Management :
- Serve as the primary point of contact to select accounts on day-to-day business matters and be reachable via phone, email, or text Sunday through Thursday.
- Coordinate with Production, Purchasing, and Transportation teams to ensure accurate order fulfillment and timely delivery.
- Maintain up to date product knowledge and expert comprehension of LPSS customer policies to deliver excellent service to customers.
- Research and resolve customer inquiries, complaints, and requests in a timely and detailed fashion.
- Identify sales development opportunities and collaborate with the Sales Representative to execute outreach and engagement plans.
- Display and incorporate LP Brands Core Values- Respect, Friendliness, Stewardship, Professionalism, Quality and Dedication- in every interaction
- Other duties, as requested and required.
Qualifications
Pay and Benefits
LP Seafood & Specialty is proud to be an equal opportunity employer. We are committed to providing an environment of mutual respect and building a workplace that represents a variety of backgrounds, perspectives, and skills. All employment is determined based on qualifications, merits, and business needs.
Salary : $75,000