Customer Service Representative

Company Vision:

Full Service Made Simple.

At LPI Property Management, our vision is to be the trusted leader in delivering comprehensive, innovative, and hassle-free solutions to our clients. We believe in making full-service experiences simple, efficient, and seamless, empowering our customers to focus on what matters most to them. By combining cutting-edge technology, expert insights, and a commitment to excellence, we strive to exceed expectations and make complex processes feel effortless. Our core mission is to serve thriving communities and the dedicated individuals who lead them.

Job Overview:
We are seeking a motivated and friendly Customer Service Phone Representative to join our team. The ideal candidate will have strong communication skills, a positive attitude, and a commitment to delivering exceptional service to our customers over the phone. As a Customer Service Representative, you will be the first point of contact for customers, assisting with inquiries, resolving issues, and ensuring a positive customer experience.

--Full-time Day Shift; Hours: Monday through Thursday 9 am to 5 pm, Fridays 9 am to 4 pm

--Pay is based on experience

--Competitive benefits include:

• 401(k) Plan with matching.
• Group health, dental and vision insurance (50% employer paid).
• Health savings account (HSA).
• Paid time off (PTO) entry level starts at 10 days per year 13 or more paid holidays.
• Birthday and Anniversary incentive days.
• 300 hours paid comp time per year.
• Professional development and training opportunities.
• Positive and supportive work environment.

Key Responsibilities:

• Answer inbound customer calls in a professional, friendly, and efficient manner.
• Provide accurate information regarding services, account inquiries, and general HOA policies.
• Resolve customer complaints and issues by identifying the cause of the problem and offering appropriate solutions.
• Maintain a high level of software, HOA policy, and service knowledge to assist customers effectively.
• Record and document customer interactions and transactions in our system.
• Follow up on customer inquiries or unresolved issues to ensure satisfaction.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Meet or exceed individual and team performance goals, including call response time, issue resolution, and customer satisfaction.
• Escalate complex issues to higher-level support teams when necessary.
• Stay updated on HOA policies, software database and industry trends

Qualifications:

• 1 year of experience in customer service or a similar role (phone support experience is a plus).
• Excellent verbal communication skills with a friendly and approachable demeanor.
• Proficiency with computer systems, data entry, and customer relationship management (CRM) software.
• Excellent organizational skills with a keen attention to detail.
• Ability to handle a high volume of inbound call while maintaining quality service.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Ability to work independently as well as part of a team.
• High School Diploma or equivalent experience is required
• Bilingual skills are a plus

If you are passionate about customer service, enjoy helping people, and thrive in an administrative role, we encourage you to apply today!

Job Type: Full-time

Pay: $31,000.00 - $41,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Shift:

• 8 hour shift

Work Location: In person

Salary : $31,000 - $41,000