What are the responsibilities and job description for the Human Resources Specialist position at LPL Financial?
Job Overview :
Our HR Specialist within our HR Solutions Center will provide excellent customer service support and consultation in the overall administration of human resources policies, procedures and programs, as well as coordination and implementation of services, policies, and programs through close partnership with our Centers of Expertise (COE) within a fast paced Human Capital department.
Responsibilities :
Provides excellent service and answers questions in an efficient manner regarding multiple HR topics (i.e. recruiting / staffing, organization / space planning, performance management, compensation & benefits)
Facilitates paperwork, process and data entry for employee events / changes
Provides outstanding customer service and tactical support to employee population of approximately 8000 employees via a call center environment and through written correspondence via a case management system
Serve on project teams to improve efficiency and effectiveness of the HR team.
Partner with COEs and other Human Capital departments.
Actively participate in customer service training and other training to remain current with operational procedures.
Mentoring other team members
What are we looking for?
We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.
Requirements : High School Diploma
Previous experience in a high-volume customer service or administrative role
Strong working knowledge of MS Excel : creating spreadsheets / running reports
Core Competencies :
Strong attention to detail and accuracy
Demonstrates superior customer service skills, strong oral and written communication skills
Ability to communicate effectively with all levels of employees
Excellent phone etiquette
Proven ability to multitask and work in a fast-paced environment
Demonstrates excellent time management, organizational, problem solving and prioritization skills, as they are critical to success in our culture
Works well with external contacts, such as 3rd party vendors
Partner effectively with other Human Capital groups, such as benefits, employee relations, talent acquisition, organizational development and training, payroll and HRIS
Preferences : Bachelor’s degree
ADP Payroll, Workday, and an understanding of Applicant Tracking or Onboarding Systems
Previous HR experience
LI-PA
Pay Range :
21.24-$35.40 / hourActual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!
Company Overview :
LPL Financial Holdings Inc. (Nasdaq : LPLA) was founded on the principle that the firm should work for advisors and institutions, and not the other way around. Today, LPL is a leader in the markets we serve, serving more than 23,000 financial advisors, including advisors at approximately 1,000 institutions and at approximately 580 registered investment advisor ("RIA") firms nationwide. We are steadfast in our commitment to the advisor-mediated model and the belief that Americans deserve access to personalized guidance from a financial professional.
At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.
Join LPL Financial : Where Your Potential Meets Opportunity
At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation’s leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services.
Salary : $21 - $35
