Sr Communication Consultant

Job Overview :

The Senior Communication Consultant, Knowledge Management is responsible for transforming the customer service experience by delivering and managing knowledge content for employees and advisors. Work with business partners across the firm to create, refine, and publish knowledge content through various content management tools, and leverage data to inform content improvement decisions.

Responsibilities :

Write and edit high-quality and engaging operational content, ensuring consistency with writing standards and LPL Financial’s brand in style and tone.

Publish and manage content across multiple platforms for various audience personas; conduct ongoing audits of content to ensure information is accurate and relevant.

Manage complex content projects with multiple work streams, coordinate content and communication strategy discussions with key project stakeholders.

Closely partner with departments across the firm to build strong relationships and ensure alignment on content goals and opportunities.

Independently manage daily assignments and participate in the peer review quality control process.

Leverage analytics to evaluate effectiveness of content and uncover opportunities for content improvement.

Actively participate, and at times lead, team, project and / or business process meetings.

Serve as a content management Subject Matter Expert (SME) and assist in training teammates.

Partner with Technology and assist in User Acceptance Testing (UAT), test script creation, and troubleshooting defects within content management systems.

What are we looking for?

We want strong collaborators who can deliver a world-class client experience . We are looking for people who thrive in a fast-paced environment , are client-focused , team oriented , and are able to execute in a way that encourages creativity and continuous improvement .

Requirements :

Bachelor’s degree in Communications, Management Information Systems, English or related field.

3-5 years of relevant working experience in content management, web development or related field (technical writer or internal communications).

Core Competencies :

Strategic thinker with sharp analytical thinking skills and an intellectual curiosity.

Action orientation, willingness to take the initiative, and a desire to roll-up sleeves and dig into the depths of the business.

Demonstrated ability to work cross-functionally with other departments to collaborate, facilitate, and resolve issues.

Ability to deliver under pressure and to balance multiple high-priority assignments simultaneously.

A commitment to constant self-improvement and a willingness to be coached.

Enthusiastic, positive, teachable attitude. Ability to work effectively within a team environment and to train teammates.

Preferences :

LI-Hybrid #LI-Onsite #LI-PA #SanDiego #CA #SanDiegoCA #Communications

AI and Chatbot Experience preferred

Pay Range :

74,025-$123,375 / yearActual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

Company Overview :

LPL Financial Holdings Inc. (Nasdaq : LPLA) was founded on the principle that the firm should work for advisors and institutions, and not the other way around. Today, LPL is a leader in the markets we serve, serving more than 23,000 financial advisors, including advisors at approximately 1,000 institutions and at approximately 580 registered investment advisor ("RIA") firms nationwide. We are steadfast in our commitment to the advisor-mediated model and the belief that Americans deserve access to personalized guidance from a financial professional.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

Join LPL Financial : Where Your Potential Meets Opportunity

At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation’s leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services.

Salary : $74,025 - $123,375