VPII, Head of IT Service Operations

Reporting to the SVP of Production Services, this position will lead 24/7 operations for all Incident Management, Critical Incident Management, Problem Management, and Infrastructure Site Reliability support activities across cloud, on-premise, and partner solutions that service our advisors, investors, and employees. This person will have the leadership skills, technical infrastructure expertise, and communication skills required to oversee and manage critical incident events for LPL focused on reducing MTTR and implementing appropriate processes and procedures to improve incident bridge response, command and control, and NOC first call/alert resolution.

Primary Responsibilities:

• Develop and lead the Service Operations team to be a high-performing customer-focused technology team that executes well on a 24/7/365 basis

• Partner across Technology and Business units to exceed the standards of availability and performance that enable our clients to perform their business functions.

• Provide support 24/7/365, ensuring fast and effective incident management.

• Overall people management of the Services Operations Team, including performance management, feedback, and career development

• Manage Service/Contract/SLAs for service providers and quarterly business reviews

• Build strong customer/stakeholder relationships across Infrastructure, Operations, Information Security, application teams, and third-party service providers to optimize operational resiliency.

• Conduct root cause analysis/post-mortem meetings after impactful incidents for lessons learned and preventive recurrence.

• Integrate reports, key performance indicators (KPIs), metrics packages, and related information for technology team leadership.

Requirements:

• Minimum of 10 years experience in increasing levels of responsibility managing technology operations, preferably in the financial services industry providing high-performing and high-availability solutions.

• Expertise in providing production operations for cloud technologies, particularly AWS and Azure, along with data center-related solutions for servers (Cisco UCS, x86, Blade Servers), operating system support (Windows, Linux, and VMWare), network, and databases (SQL, Oracle.)

• Experience with ServiceNow modules including Incident, Service Request, Change, Problem, Knowledge Management, and reports

• Experience in the selection and management of SLAs for technology vendor partners.

• Bachelor’s degree in computer science or related field.

Core Competencies:

• Ability to work in a team environment and foster client relationships.

• Demonstrated ability to build bench strength and delegate authority.

• Effective communication, presentation, and leadership skills

• Excellent communication skills and the ability to effectively interact across the IT and business organization, working effectively to achieve results.

• Assertive but diplomatic with the ability to prioritize workload and perform in a high-pressure environment

Pay Range:

$146,625-$244,375/year Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) was founded on the principle that the firm should work for advisors and institutions, and not the other way around. Today, LPL is a leader in the markets we serve, serving more than 23,000 financial advisors, including advisors at approximately 1,000 institutions and at approximately 580 registered investment advisor ("RIA") firms nationwide. We are steadfast in our commitment to the advisor-mediated model and the belief that Americans deserve access to personalized guidance from a financial professional.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

Join LPL Financial: Where Your Potential Meets Opportunity

At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation’s leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services.

Why LPL?

• Innovative Environment: We foster creativity and growth, providing a supportive and responsive leadership team. Learn more about our leadership team here!

• Limitless Career Potential: Your career at LPL has no limits, only amazing potential. Learn more about our careers here!

• Unified Mission: We are one team on one mission—taking care of our advisors so they can take care of their clients. Learn more about our mission and values here!

• Impactful Work: Our size is just right for you to make a real impact. !

• Commitment to Equality: We support workplace equality and embrace diverse perspectives and backgrounds. !

• Community Focus: We care for our communities and encourage our employees to do the same. !

• Benefits and Total Rewards: Our Total Rewards package goes beyond just compensation and insurance. It includes a mix of traditional and unique benefits, perks, and resources designed to enhance your life both at work and at home. !

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.

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