Public Area Attendant

Job Description

Job Description

Welcome to Palm House, where modern luxury meets timeless elegance in the heart of Palm Beach. Located on the prestigious Royal Palm Way, just a short stroll from the pristine beaches, iconic Worth Avenue, and the Royal, Palm House is set to become a new symbol of refined hospitality on this storied island. Our 79-room property is not just a hotel; it’s a destination—a place where the charm of Palm Beach’s rich history blends seamlessly with a fresh, contemporary vision of luxury living.

At Palm House, we are dedicated to crafting bespoke experiences that reflect the unique desires of each guest. From the moment guests step into our vibrant Palm Bar, adorned with exquisite Murano glass chandeliers, to relaxing by our serene Sunset Pool Deck or unwinding in our expansive, elegantly designed suites, every detail is thoughtfully curated to create an atmosphere of relaxed exclusivity and personalized service. Our mission is to honour the enduring allure of Palm Beach while establishing new traditions for the next generation of discerning travellers.

As we prepare to open our doors, we are building a team of passionate, innovative, and service-oriented professionals who are excited to be part of something extraordinary.

Whether you’re a seasoned hospitality expert or looking to start your career in a luxury yet unstuffy environment, we offer a dynamic environment where your talents will be recognized, and your contributions will help shape the future of luxury hospitality in the Island,

Explore our career opportunities and join us in our mission to set a new standard of excellence in Palm Beach. At Palm House, you’ll not only be part of a team—you’ll be part of a legacy.

Job Overview

Clean and maintain all common areas.

Key Responsibilities :

• Clean public and employee restrooms and showers. Clean glass in public and employee areas. Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment. Dust surfaces in assigned area. Empty trash containers, ashtrays, and ash urns in public areas into proper containers. Inspect condition of furniture for tears, rips, and stains and report damages. Clean and maintain lights. Post caution signs to limit traffic when necessary. Contact other departments directly for urgent repairs. Respond promptly to requests from guests and other departments. Identify and report preventative or other maintenance issues in public areas or guest rooms.
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Visually inspect tools, equipment, or machines (e.g., to identify defects). Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down a ladder. Stand, sit, kneel, or walk for an extended period across an entire work shift. Perform other reasonable job duties as requested by Supervisors.

Qualifications :

Work Environment :

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and / or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. Participates in the development and implementation of corrective action plans. Work evenings, weekends, and holidays as needed.

Licenses or Certificates

Grooming

Specific standards are available).

Other

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements,

efforts, or working conditions associated with the job. While this is intended to be an

accurate reflection of the current job, management reserves the right to revise the job or to

require that other or different tasks be performed when circumstances change (e.g.

emergencies, changes in personnel, workload, seasonality, rush jobs or technological.)

Palm House, is our first property in US under the Iconic Luxury Hotels Collection, part of L R Hotels.

L&R Hotels is a family-owned business, headquartered in London, and our multi-cultural, global business manages a 23,000 room portfolio that spans the UK, Continental Europe, the US and the Caribbean. It is exceptionally diverse – from select service hotels to award-winning five-star assets and spectacular leisure resorts in the world’s most exclusive locations.

We are a dynamic, highly motivated global private investment company, creating lasting value for investors and communities. Our approach is innovative, commercial and entrepreneurial.

L R Hotels invests where there is true potential, constantly developing our portfolio and guided by our long-term vision.

We are committed owners and build on the strengths of our properties and people, equally valuing our employees, guests, and partners.

Iconic Luxury hotels, is a collection of distinct properties, in either Iconic Buildings, Iconic addresses or Iconic Destinations, and while each property has its own distinct architecture, cultural positioning, character, traditions and stories, they all share a common commitment to delivering outstanding experiences.

The current portfolio includes some of the world’s most famous hotels, from Cliveden House, one of England’s finest country estates, to Italy’s Hotel Excelsior, home of the Venice International Film Festival.

Other UK hotels include Chewton Glen, an English estate on the South Coast; The Lygon Arms, a 14th-century Coaching Inn in the Cotswold’s; 11 Cadogan Gardens in Chelsea, one of London’s most prestigious residential neighborhoods; The Mayfair Townhouse, which sits in the heart of the exclusive Mayfair district, and The Chelsea Townhouse, which opened in September 2023 just over the road from 11 Cadogan Gardens.