What are the responsibilities and job description for the Assistant Community Manager position at LSA Management?
Who is LSA Management?
LSA Management is a forward-thinking property management firm dedicated to providing top-tier services for apartment communities across the Southeast. We combine the expertise and passion of Laurel Street with a long-term owner's focus on quality and impact, creating a unique opportunity to add value for residents, team members, and partners. Headquartered in Charlotte, NC, we manage 3,000 units and aim to expand to 10,000 by 2030.
The Opportunity
As an Assistant Community Manager at LSA Management, you will support all operational duties of the Community Manager, including reporting, rent processing, leasing, marketing, and overseeing the community in the Community Manager's absence. You will play a key role in ensuring resident satisfaction and community profitability, working closely with senior leadership to align community goals with company objectives.
The Skillset
- 2 years as an Assistant Community Manager
- Excellent communication skills
- Strong customer service dedication
- Proven track record in bookkeeping and rent collection
- Thorough understanding of landlord/tenant law
- Knowledge of Fair Housing and EEO laws
- Superior interpersonal skills
- Resourceful and organized
- Proficient in Microsoft Office
- Working knowledge of Yardi Voyager Property Management software
90 Days at LSA Management
We believe in setting clear expectations and goals from the start. Here's what your first 90 days will look like:
First 30 Days:
- Understand the community's financial health and resident satisfaction levels
- Meet with key stakeholders to understand community goals and current challenges
- Review and familiarize yourself with company policies and procedures
First 60 Days:
- Implement strategies to improve resident satisfaction and retention
- Begin driving financial growth through effective marketing and leasing
- Foster a collaborative and inclusive team environment
90 Days & Beyond:
- Achieve 0% rent delinquency
- Ensure all community operations align with company goals
- Continue to build and maintain strong relationships with residents and team members
The Interview Process
We want our interview process to reflect our culture: transparent and collaborative. Here's what you can expect:
Our First Chat: Meet with a recruiter to discuss your background, what you can bring to LSA Management, and what you're looking for in your next role.
The Hiring Manager Interview: Dive into the role, team expectations, and what success looks like at LSA Management with your potential future boss.
The Technical Assessment: Depending on the role, you may be asked to complete a technical assessment to demonstrate your skills.
The Panel: Learn more about the team, responsibilities, and workflows. Be prepared to discuss past projects and how you collaborate with others.
The Executive Review: Meet an executive to gain a different perspective on LSA Management. Ask well-thought-out questions about the company, culture, and more.
Job Type
- Full-time
- Pay: $18.00 - $19.00 per hour
Benefits
- 401(k) with matching
- Dental, health, and vision insurance
- Employee assistance and discount programs
- Flexible schedule and spending account
- Life insurance
- Paid time off and parental leave
- Professional development assistance
- Tuition reimbursement
License/Certification
- Driver's License (Preferred)
Join us at LSA Management and make a meaningful impact on our communities!
Salary : $18 - $19
