What are the responsibilities and job description for the Floating Service Manager position at LSA Management?
Who is LSA Management?
LSA Management is a forward-thinking property management firm dedicated to providing top-tier services for apartment communities across the Southeast. We combine the expertise and passion of Laurel Street with a long-term owner's focus on quality and impact, creating a unique opportunity to add value for residents, team members, and partners. Headquartered in Charlotte, NC, we manage 3,000 units and aim to expand to 10,000 by 2030.
The Opportunity
As a Floating Apartment Service Manager at LSA Management, you will oversee the maintenance team and ensure the physical integrity of the community. This includes managing maintenance tasks, handling service requests, and ensuring a safe, secure, and comfortable living environment for residents, visitors, and staff. Certification in HVAC, EPA, and/or CPO is preferred. A valid driver's license and reliable transportation are required. Travel within the Raleigh/Durham/Eden area based on property needs.
The Skillset
- Certification in HVAC, EPA, and/or CPO preferred
- Proven experience in maintenance management, preferably in the multifamily housing industry
- Strong leadership and team management skills
- Excellent troubleshooting and problem-solving abilities
- Ability to work independently and as part of a team
- Strong communication and customer service skills
- Valid driver's license and reliable transportation
- Proficient in using maintenance tools and equipment
- Basic computer skills
90 Days at LSA Management
We believe in setting clear expectations and goals from the start. Here's what your first 90 days will look like:
First 30 Days:
- Understand the community's maintenance needs and current procedures
- Meet with the Community Manager to understand community goals and current challenges
- Review and familiarize yourself with company policies and safety protocols
- Shadow experienced service staff to learn best practices
First 60 Days:
- Begin managing routine maintenance tasks independently
- Respond to service requests and complete work orders in a timely manner
- Ensure compliance with safety regulations and company policies
- Assist in maintaining the cleanliness and curb appeal of the community
90 Days & Beyond:
- Take full ownership of maintenance responsibilities
- Proactively identify and address maintenance issues
- Continue to build and maintain strong relationships with residents and team members
- Contribute to the overall success and safety of the community
The Interview Process
We want our interview process to reflect our culture: transparent and collaborative. Here's what you can expect:
Our First Chat: Meet with Talent Acquisition to discuss your background, what you can bring to LSA Management, and what you're looking for in your next role.
The Hiring Manager Interview: Dive into the role, team expectations, and what success looks like at LSA Management with your potential future boss.
The Technical Assessment: Depending on the role, you may be asked to complete a technical assessment to demonstrate your skills.
The Panel: Learn more about the team, responsibilities, and workflows. Be prepared to discuss past projects and how you collaborate with others. Depending on the role, you may be asked to meet with several teammates as well as cross-functional partners.
The Executive Review: Depending on the role, you may be asked to meet with an executive to gain a different perspective on LSA Management.
Job Type
- Full-time
Benefits
- 401(k) with matching
- Dental, health, and vision insurance
- Employee assistance and discount programs
- Flexible schedule and spending account
- Life insurance
- Paid time off and parental leave
- Professional development assistance
- Tuition reimbursement
Schedule
- 8-hour shifts, Monday to Friday
- On call and/or Saturdays based on property needs
License/Certification
- Driver's License (Required)
Join us at LSA Management and make a meaningful impact on our communities!
