What are the responsibilities and job description for the Travel Leasing Specialist position at LSA Management?
Job description
Overview
Laurel Street is proud to be named one of the top property management companies to provide affordable housing for the work force.
Cultivating the American Dream is the purpose that binds the LSA team. At LSA, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work and be.
The Role : The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community. This position will help with new lease ups and properties struggling with occupancy. This position may assist at more than one site.
The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.
An Aptitude for Connecting - Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities including vendor partners, regulatory and social services partnerships. This Includes adopting a collaborative approach to create consistent favorable circumstances that foster success and effectiveness for the Organization and the communities.
An Authentic Attitude - Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns. This Includes, but Is not limited to, seeking resources throughout the organization via the organizations' support services and senior leadership.
An Approach that is positive and Professional - Consistently demonstrate an approach of active listening and understand that your participation and support are integral to the success of LSA, ensuring that each resident and staff feel seen, heard, and valued as you and the staff work to resolve challenges.
Qualifications
Passion for providing exceptional customer service.
3 year of Leasing experience within a residential multifamily setting
Low Income Housing & Tax Credit experience REQUIRED.
Bilingual (English & Spanish) highly desired.
Thrives in a fast-paced environment.
Flexible schedule that may include evenings and weekends.
Solid computer knowledge, Windows (Word, Excel,) internet and e-mail
Working knowledge of Yardi Voyager Property Management software or RealPage
Key Accountabilities
Customer Service & Sales
At all times, regardless, provides A customer service.
Greet and qualify all prospects.
Record all telephone and in-person visits on guest cards.
Inspect models and available "market ready", communicate related service needs to Community Manager.
Demonstrate community and apartment / model and apply product knowledge to prospect needs by communicating the features and benefits; close the sale.
Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
Update availability report, process applications for approvals.
Ensure apartment is ready for resident to move-in on agreed date.
Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect's needs.
Secure new resident signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.
Assist in monitoring renewals. Distribute and follow-up on renewal notices.
Administrative
Accept rental payments.
Type lease and complete appropriate paperwork and input information on Yardi System accurately and on a timely basis.
Maintain current resident files.
Distribute all company or community-issued notices.
Maintain accurate monthly commission records on leases and renewals for bonus purposes.
Assist management team with other various tasks as required.
Consistently implement policies of the community.
Resident Retention
Receive all telephone calls and in-person visits. Listen to resident requests, concerns, and comments.
Quickly complete maintenance service request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests daily.
Maintain open communication with Community Manager and Maintenance Supervisor.
Contribute to cleanliness and curb appeal of the community on continuing basis.
Assist in planning resident events. Attend events and participate as host for any event as directed by the Community Manager.
Adherence to Property Management Rules, Regulations and Guidelines
Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act and all other laws pertaining to the apartment industry.
Under the direction of the Compliance department and the Community Manager, manages compliance file maintenance, where applicable.
Physical Demands & Working Conditions
The incumbent in this is classified as essential staff and is expected to report to work and adhere to all safety and business protocols.
Frequent sitting and walking
Repetitive use of computer, keyboard, mouse, and phone
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