What are the responsibilities and job description for the Employee Experience Manager position at LSG Sky Chefs?
Job Title : Manager Employee Experience
Job Location : Dallas-USA-75261
Work Location Type : On-Site
About us
LSG Sky Chefs is one of the world's largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted Airline Caterer of the Year in North America for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.
Position Overview
The Employee Experience Manager is a new and highly visible position that will heavily affect the organization! This position will oversee the first initiative in creating and implementing a program focused on providing a welcoming and positive employee experience during onboarding and throughout an employee's career with LSG. The Employee Experience Manager will be the voice of employees and communicate any findings or concerns to Field Operations and Human Resources.
Main Accountabilities
- Establish and ensure successful, productive, collaborative partnerships with local operations leaders and corporate partners to bring employee experience awareness into their processes, communications, and strategies.
- Design and execute effective initiatives focused on program improvement and increasing engagement - focus groups, surveys, etc.,
- Lead the partnership with operations leaders to launch and support the Buddy new hire onboarding program in their departments. Ensure compliance with program payments.
- Meet with new hires on a weekly basis to recap and evaluate orientation and training, answer questions, and address concerns.
- Lead the weekly Employee Experience Internal Feedback Loop (IFBL) meeting to address new hire orientation evaluations and program updates, feedback and ideas with leadership
- Administer and report weekly Employee Engagement scorecard on new hires engagement level and other KPIs
- Send weekly report to senior leaders on engagement trends, issues, training needs, etc.
- Be a supportive point of contact for newly hired employees.
- Work Location : onsite @ LSG Sky Chefs on the grounds of DFW International Airport
- Work Schedule : Monday through Friday, with flexibility to work additional hours or days as needed outside the standard schedule.
Knowledge, Skills and Experience
LSG Sky Chefs is an EEO and Affirmative Action Employer of Women / Minorities / Veterans / Individuals with Disabilities.
