What are the responsibilities and job description for the Employee Experience Manager position at Proesis Limited?
Description
The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.
Proesis Biologics is a contemporary and forward-thinking human source plasma collection platform dedicated to improving the plasma donation journey for all stakeholders. We partner with communities and donors to supply the industry with the high-quality plasma necessary for treating people with rare and chronic conditions worldwide. We strive to create a collaborative and engaging culture focused on bold authenticity, intense curiosity and innovation, fierce donor advocacy, and growth.
Our Proesis Bio team in Dallas is looking to add a detail-oriented and well-rounded leader to the team to serve as the Employee Experience Manager. The Employee Experience Manager will work onsite in the center and build a strong rapport with center employees to create and nurture a welcoming culture and desirable work environment. This position will also assist the Center Director and assume managerial responsibility of donor center operations in the Director’s absence. Within this role, the employee is expected to oversee operational compliance standards, direct and supervise donor center team members, and assist with scheduling and training of employees. The ideal candidate for this role will have strong leadership skills, understand the processes and procedures of a plasma donation center, and have the ability to establish and build good rapport with staff and donors.
Enough with the formalities. Are you ready to work for an organization that truly values you as a person, not just a worker? We don’t simply say our employees are our most valuable resource, we live it with emphasis on providing outstanding benefits related to your time (our PTO and paid Holidays are legit!); health and dental insurance; wages (some sources show we pay in the top 10-15% of the market); and much, much more. By joining our team at Proesis Bio Dallas, you will not only be embarking on an exciting professional journey, but you'll also have the chance to make a real, tangible difference in the lives of people across our global communities, each and every day. If we have your attention, please continue reading to learn more about the role.
Role and Requirements :
- Ensures the compliance of all Center activities with center DCOP’s (Donor Center Operating Procedures) and other Company standards and protocols to meet the regulatory requirements of the FDA, EMEA, Customer Specifications, and other regulatory bodies as required.
- Directs details in special donor programs with assistance from Donor Center Director, e.g. titer testing and identification of pre-existing antibodies in new donors.
- Directs and supervises donor center employees to maintain quality assurance procedures.
- Trains employees to maintain daily center operations.
- Ensures that professional customer service skills, courtesy, and respect are utilized by center staff to maximize donor retention.
- Identifies all potential, serious, or chronic problems affecting quality or compliance.
- Performs opening and closing duties (e.g., powering on / off equipment, documents petty funds and donor fund disbursement, locking up monies and files, maintains alarm system, etc.).
- Manages reception area to ensure steady flow of production, maintains daily, weekly or monthly reporting documents, and ensures daily completion of donor center logs and records.
- Ensures timely response to alarms and maintains alarm system.
- Works with Center Director to hire, train, and coordinate donor center staff members to ensure a competent, compliant, and quality team that yields production in accordance with company goals.
- Maintains center operations with fiscal responsibility in compliance with Good Manufacturing Practices (GMP), Quality Assurance Programs (QAP), and general housekeeping.
- Oversees reactive units’ test results and completes unit disposition and paperwork follow through.
- Other duties as assigned
Qualifications and Education :
Physical Demands :
At Proesis, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community.
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