What are the responsibilities and job description for the Customer Service Representative (Days Shift 8am to 5pm) position at LSI Solutions Inc?
We are searching for passionate people looking to make a difference in the medical device industry. By joining LSI SOLUTIONS® an ISO 13485 certified company, you will become part of as energetic team working together to relentlessly pursue better patient outcomes with state-of-the-art devices. After all, our customer is ultimately the patient.
LOCATION: Onsite at LSI Solutions in Victor, NY
SHIFT HOURS: (Days 8am to 5:00pm)
LOCATION: Onsite at LSI Solutions in Victor, NY
JOB SUMMARY: The Customer Service Representative is responsible for communicating with customers and sales representatives and ensuring customer information and customer orders are accurately entered in the ERP system.
ESSENTIAL FUNCTIONS:
Level I & II
- Receive and handle incoming customer service calls.
- Direct necessary calls to the appropriate representative.
- Handle customer concerns relating to price and product availability.
- Create product quotes for customers upon request.
- Enter Sales Order in the ERP (Enterprise Resource Planning) system for domestic and international customers and sales representatives.
- Communicate with proper personnel to ensure customer requirements are met.
- Communicate with customers if issues arise with shipping product.
- Work closely with the Sales & Marketing department to ensure accurate sales information.
- Receive and address technical support calls and direct to the appropriate personnel when necessary.
- Comply with LSI Quality System Procedures.
- All other duties as assigned.
Level III
- Set up new customers and special pricing in the ERP system.
- Enter and track customer RMA (Return Merchandise Authorization).
EDUCATION & EXPERIENCE:
Level I
- 1– 2 years’ customer service experience
- High School Diploma or equivalent
Level II
- 2 - 5 years’ customer service experience
- High School Diploma or equivalent
Level III
- 5 years’ customer service experience
- High School Diploma or equivalent
KNOWLEDGE, SKILLS & ABILITIES:
- Telephone skills.
- Database management.
- Intermediate or higher Microsoft Office Skills (Word, Excel & PowerPoint).
- Strong organizational skills.
- Attention to detail and accuracy.
- Interpersonal skills.
- Basic administrative skills.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Sitting, standing and/or walking for up to eight hours per day.
- Routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
- Regularly required to talk and/or hear, see, handle, reach, and perform repetitive motion.
- Occasionally required to see color.
Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.
Salary : $22 - $24
