What are the responsibilities and job description for the Computer Technician II position at LTI Information Technology?

Job Description

This job will be located onsite in Burlington, MA, with onboarding done at the Cambridge site.

Ideal candidate would reside in Burlington or close vicinity.

We are seeking a Computer Technician II. Compensation is commensurate with experience, skills, and certifications, and we are committed to offering a competitive total rewards package with the potential for growth.

Our team values direct engagement with clients and collaborative growth among technicians. We predominantly deliver our services on-site in Cambridge, MA, and Burlington, MA, ensuring a superior level of customer service. The role requires the ability to work on-site, for which we offer support with parking, transportation costs, and T fees. Recognizing the importance of work-life balance, we also offer the flexibility of remote work or working from home, subject to client requirements and your expertise.

We are looking for someone with a foundation in troubleshooting basic computer and server issues demonstrated through education, work experience, or certification. Ideal candidate must be flexible, learn quickly, and have strong interpersonal skills to deliver the customer service expected of our MSP delivery model.

Key Responsibilities :

Engage professionally with clients.
Maintain accurate time tracking and detailed technical notes and demonstrated ownership of helpdesk queues.
Ensure clear communication with clients and team members.

Desktop Support Experience :

Basic knowledge of Windows Server setup and maintenance.

Experience in Windows Server setup, network maintenance, and application troubleshooting.

Conduct routine network maintenance tasks.

Troubleshoot various application issues effectively.

Qualifications and Skills :

Minimum two years in IT with a solid understanding of networking, hardware, and software essentials.

Excellent problem-solving and critical thinking abilities.

Strong interpersonal and customer service skills.

A genuine passion for technology and continuous learning.

Desirable Attributes :

Experience in network consulting / MSP.

Experience working with a helpdesk system.

Experience with Server or software cutovers.

Project ownership.

Ability to mentor and train junior staff.

Technical Experience :

Experience with routing, switching, firewalls, and wireless networking.

Proficiency in Windows Server management (Active Directory, HyperV, Clustering, DNS, DHCP, Terminal Server, PowerShell, etc.).

Familiarity with Security and Backup Tools (Azure Entra, SIEM, SOC, EDR, Bitdefender, Watchguard, VEEAM, Zerto, etc.).

Experience with ConnectWise Tools (Automate, Manage).

Support capabilities for Office 365 and SharePoint Online.

Certifications :

Technical certifications such as CompTIA, ITIL, and Microsoft certifications are advantageous.

Work Conditions :

Full-time salaried position, averaging 40 hours per week.

Standard work hours are 8 : 30 AM – 5 PM, Onsite, Monday to Friday. Alternative schedules may be considered upon request.

Occasional weekend or after-hours work may be required.

Physical ability to move equipment up to 55 pounds.

Benefits :

Choice of platinum and gold level health plans through Blue Care Network (PPO).

Dental coverage provided by Delta Dental.

Vision coverage through EyeMed.

Generous paid vacation, sick leave, and standard U.S. holidays.

Up to 3% company matching for 401K contributions.

Company-provided laptop, tech backpack, smartphone, and branded clothing.

A dynamic learning environment with access to e-learning platforms, paid training, and certification bonuses.

Join our team and be part of a fast-paced, learning-driven environment with exposure to a wide array of network technologies. If you’re passionate about technology and eager to grow, we’d love to hear from you.

Company Description

LTI Information Technology is Managed service provider comprised of a team of technical professionals. We pride ourselves as a team first and technicians second. While computers are our passion, we understand that we learn and operate better together. We offer our clients access to a wide range of technical expertise, supported by our technical experts. We here at LTI Information Technology believe that our team is essential to supporting such a diverse technical landscape.

Company Description

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