What are the responsibilities and job description for the IT Support Specialist position at LTI Mindtree?
LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree a Larsen & Toubro Group company combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale.IT Support SpecialistScottsdale, AZOnsite Responsibilities : IT Support relating to technical issues involving Microsoft core business applications and operating systemsSupport services for Microsoft related technologiesRemote access solution implementation and support VPN Terminal ServicesSystem documentation maintenance and review in ConnectWiseCommunication with customers as required keeping them informed of incident progress notifying them of impending changes or agreed outagesImprove customer service perception and satisfactionPerform related duties as assigned by supervisorMaintain compliance with all company policies and proceduresInterpersonal skills such as telephony skills teamwork active listening and customer careAbility to diagnose technical issuesAbility to multitask and adapt to changes quicklySelf motivated with the ability to work in a fastmoving environmentWorking knowledge in ServiceNow ticketing toolInitiate Bridge call Communication and coordination as part of Major incident managementMonitor the digital assets using the designated toolHandle Access request based on the workflow and do access management reviewsMaintain project artifacts such as SOPs documents trackersBenefits / perks listed below may vary depending on the nature of your employment with LTIMindtree (LTIM) : Comprehensive Medical Plan Covering Medical, Dental, VisionShort Term and Long-Term Disability Coverage401(k) Plan with Company matchLife InsuranceVacation Time, Sick Leave, Paid HolidaysPaid Paternity and Maternity LeaveThe range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.Disclaimer : The compensation and benefits information provided herein is accurate as of the date of this posting.LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.Safe return to office : In order to comply with LTIMindtree s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree s COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree s applicable processes.
