IT Application Support Specialist

Job Summary

• Communicate effectively with internal stakeholders to collect user stories, own and resolve issues with LTI managed systems, and assist with escalations as needed with LTI’s IT service partners.
• Perform administrative tasks within LTI’s IT environment. Examples include hosted phone system, transportation management systems, document imaging software, services portals, etc.
• Display ownership over the effectiveness and organization of work. Work effectively within a ticketing system, maintain sufficient notes in a knowledge base for future reference, etc.
• Act with a high service mindset and aid non-technical stakeholders towards issue resolution.

Basic Skills

• Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.
• Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Monitoring- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Technical Skills

• Technology Design- Administrating technology software to serve user needs.
• Troubleshooting- Determining root causes of operating errors and planning solutions.

Systems Skills

• Judgment and Decision Making- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Systems Analysis- Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
• Resource Management Skills
• Time Management- Managing one's own time and the time of others.

Work Context

• Communication – Frequently communicating with non-technical stakeholders at multiple levels of the organization across different departments. Effective communication with IT partners and vendor service teams is essential to success. Active listening, information retention, and organization are critical to this role.
• Work Setting – Job requires full time on site in Madison, IL for the first 9 months. Standard accommodation will be made for personal/family needs. Potential for work from home to be addressed once candidate performance and two-way trust are established.
• Routine versus Challenging Work – This role requires frequent task switching across different IT applications and areas of focus. This role is user facing, both internally and with IT service providers.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• IT related: 1 year (Preferred)

Ability to Commute:

• Madison, IL 62060 (Required)

Ability to Relocate:

• Madison, IL 62060: Relocate before starting work (Preferred)

Work Location: In person

Salary : $50,000 - $60,000