What are the responsibilities and job description for the Sr. Application Support Analyst position at LTIMindtree?
Role Description
Job Role:- Application Support Sr Analyst
Job Location :- Jersey City, NJ
Clients Institutional Clients Group ICG is comprised of diverse talented professionals located in more than 100 countries jurisdictions and territories globally Clients Banking Capital Markets and Advisory BCMA is one of four divisions within ICG and provides comprehensive relationship coverage along with a full suite of products and services
We are seeking a highly motivated candidate to provide application support to Client Investment Bankers providing tailored support for all BCMA applications The candidate will also be focused on driving efficiency across all initiatives to elevate the Banker experience
The candidate will work closely with colleagues in other regions to ensure successful operation as a global team using a follow the sun service model
Key Responsibilities
Provide best in class application support to a geographically diverse user base
Communicate clearly and concisely executive presence for dealing with internal senior management as well as end user empathy to resolve issues and queries in a timely fashion
Strong process awareness and ability to manage incidents problems and end user escalations
Prioritize criticality of the requests within the shift ensuring important requests are given due priority
Liaise with partner support teams for request processing and escalations
Collaborate effectively with colleagues globally sharing information and knowledge effectively
Strong leadership skills and ability to mobilize and influence teams both internal and external that are not in direct reporting line
Fully understand and comply with all audit regulatory and compliance directives
Knowledge Experience
Must have 8 10 years of experience in analysis or supporting Enterprise Applications
Experience in e Trading Client Services or associated Operations group in a high availability mission critical environment
Demonstrated ability to learn new business concepts quickly
Demonstrated ability to succinctly summarize issues communicate to senior business stakeholders and Sales team
Demonstrated ability to monitor analyze and debug issues in a fast paced mission critical production environment
Demonstrated ability to query SQL noSQL database comprehend XML JSON formats to perform L3 level analysis of production issues
Demonstrated ability to work off application logs independently
Competencies
Excellent verbal written and interpersonal communication skills
Ability to think clearly analyze and resolve problems with good judgment
Ability to work at strategic and tactical operational levels
Skills
Mandatory Skills : .Net Framework, Angular, AppDynamics, AS/400, Asp.net, AWS DevOps Services, Azure Cosmos DB, Azure DevOps, Bash/Shell scripting, BMC Control-M, BMC Helix ITSM, C, C#, C , Cassandra, DB2-DB Administration, Docker, Dynatrace, Elastic Search, ERP (JDA/PoS/PLM/Infor LN/JDE/Peoplesoft) Testing, Flexcube technical PL/SQL, Grafana, IBM Tivoli Workload Scheduler, IIS Server, Java, JavaScript, JBoss, Jenkins, Jira Service Desk, Knowledge Management, Mainframe - Cobol/JCL, Mainframe Autosys, Major incident management, Microservices, MongoDB, MS Excel, MS SQL Server, MySQL, Nginx, Oracle DB Administration, PostgreSQL, PowerBI, Problem Management, Prometheus, Python, React, ServiceNow ITSM, ServiceNow-Event Management, ServiceNow(ITOM ITSM and other) Functional Testing, Shell Scripting, Splunk, SpringBoot, Tomcat-Apache, VB.Net, Websphere, Windows Server
Other Details
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):
Benefits And Perks
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Benefits
Compensation range: $ 90,000.00 to 120,000.00 per year
Job Role:- Application Support Sr Analyst
Job Location :- Jersey City, NJ
Clients Institutional Clients Group ICG is comprised of diverse talented professionals located in more than 100 countries jurisdictions and territories globally Clients Banking Capital Markets and Advisory BCMA is one of four divisions within ICG and provides comprehensive relationship coverage along with a full suite of products and services
We are seeking a highly motivated candidate to provide application support to Client Investment Bankers providing tailored support for all BCMA applications The candidate will also be focused on driving efficiency across all initiatives to elevate the Banker experience
The candidate will work closely with colleagues in other regions to ensure successful operation as a global team using a follow the sun service model
Key Responsibilities
Provide best in class application support to a geographically diverse user base
Communicate clearly and concisely executive presence for dealing with internal senior management as well as end user empathy to resolve issues and queries in a timely fashion
Strong process awareness and ability to manage incidents problems and end user escalations
Prioritize criticality of the requests within the shift ensuring important requests are given due priority
Liaise with partner support teams for request processing and escalations
Collaborate effectively with colleagues globally sharing information and knowledge effectively
Strong leadership skills and ability to mobilize and influence teams both internal and external that are not in direct reporting line
Fully understand and comply with all audit regulatory and compliance directives
Knowledge Experience
Must have 8 10 years of experience in analysis or supporting Enterprise Applications
Experience in e Trading Client Services or associated Operations group in a high availability mission critical environment
Demonstrated ability to learn new business concepts quickly
Demonstrated ability to succinctly summarize issues communicate to senior business stakeholders and Sales team
Demonstrated ability to monitor analyze and debug issues in a fast paced mission critical production environment
Demonstrated ability to query SQL noSQL database comprehend XML JSON formats to perform L3 level analysis of production issues
Demonstrated ability to work off application logs independently
Competencies
Excellent verbal written and interpersonal communication skills
Ability to think clearly analyze and resolve problems with good judgment
Ability to work at strategic and tactical operational levels
Skills
Mandatory Skills : .Net Framework, Angular, AppDynamics, AS/400, Asp.net, AWS DevOps Services, Azure Cosmos DB, Azure DevOps, Bash/Shell scripting, BMC Control-M, BMC Helix ITSM, C, C#, C , Cassandra, DB2-DB Administration, Docker, Dynatrace, Elastic Search, ERP (JDA/PoS/PLM/Infor LN/JDE/Peoplesoft) Testing, Flexcube technical PL/SQL, Grafana, IBM Tivoli Workload Scheduler, IIS Server, Java, JavaScript, JBoss, Jenkins, Jira Service Desk, Knowledge Management, Mainframe - Cobol/JCL, Mainframe Autosys, Major incident management, Microservices, MongoDB, MS Excel, MS SQL Server, MySQL, Nginx, Oracle DB Administration, PostgreSQL, PowerBI, Problem Management, Prometheus, Python, React, ServiceNow ITSM, ServiceNow-Event Management, ServiceNow(ITOM ITSM and other) Functional Testing, Shell Scripting, Splunk, SpringBoot, Tomcat-Apache, VB.Net, Websphere, Windows Server
Other Details
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):
Benefits And Perks
- Comprehensive Medical Plan Covering Medical, Dental, Vision
- Short Term and Long-Term Disability Coverage
- 401(k) Plan with Company match
- Life Insurance
- Vacation Time, Sick Leave, Paid Holidays
- Paid Paternity and Maternity Leave
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Benefits
Compensation range: $ 90,000.00 to 120,000.00 per year
Salary : $90,000 - $120,000
