.Net Application Support Sr Analyst

Job description

Job Title: .Net Application Support Sr Analyst

Location: Jersey City - New Jersey (3 days onsite)

Mandatory Skills : .Net Framework, Angular, AppDynamics, AS/400, Asp.net, AWS DevOps Services, Azure Cosmos DB, Azure DevOps, Bash/Shell scripting, BMC Control-M, BMC Helix ITSM,

We are seeking a highly motivated candidate to provide application support to Client Investment Bankers providing tailored support for all BCMA applications The candidate will also be focused on driving efficiency across all initiatives to elevate the Banker experience

The candidate will work closely with colleagues in other regions to ensure successful operation as a global team using a follow the sun service model

Key Responsibilities

Provide best in class application support to a geographically diverse user base

Communicate clearly and concisely executive presence for dealing with internal senior management as well as end user empathy to resolve issues and queries in a timely fashion

Strong process awareness and ability to manage incidents problems and end user escalations

Prioritize criticality of the requests within the shift ensuring important requests are given due priority

Liaise with partner support teams for request processing and escalations

Collaborate effectively with colleagues globally sharing information and knowledge effectively

Strong leadership skills and ability to mobilize and influence teams both internal and external that are not in direct reporting line

Fully understand and comply with all audits regulatory and compliance directives

Knowledge Experience

Must have 8 10 years of experience in analysis or supporting Enterprise Applications

Experience in e Trading Client Services or associated Operations group in a high availability mission critical environment

Demonstrated ability to learn new business concepts quickly

Demonstrated ability to succinctly summarize issues communicate to senior business stakeholders and Sales team

Demonstrated ability to monitor analyze and debug issues in a fast-paced mission critical production environment

Demonstrated ability to query SQL NoSQL database comprehend XML JSON formats to perform L3 level analysis of production issues

Demonstrated ability to work off application logs independently

Competencies

Excellent verbal written and interpersonal communication skills

Ability to think clearly analyze and resolve problems with good judgment

Ability to work at strategic and tactical operational levels