What are the responsibilities and job description for the IT HelpDesk position at LTS?
LTS is seeking a motivated and skilled IT HelpDesk professional to join our dynamic team. In today's fast-paced technological landscape, providing exceptional support to our employees is crucial, and this role serves as the frontline in ensuring that all technical issues are promptly resolved. As an IT HelpDesk specialist, you will be responsible for assisting users with a variety of IT-related queries, ranging from basic troubleshooting to more complex technical challenges. Your role will involve directly interacting with our staff, diagnosing hardware and software issues, and providing solutions that enable smooth day-to-day operations. You will be the go-to person for solving technical glitches, setting up new equipment, and ensuring that IT resources are utilized effectively. Your analytical skills and customer service orientation will be essential in meeting user needs and maintaining satisfaction. At LTS, we value teamwork, innovation, and the ability to adapt in a continually evolving environment. If you are passionate about technology, enjoy solving problems, and are excited about the prospect of helping others navigate their IT journey, we would love to hear from you. Join us and be part of a company that is dedicated to providing excellent IT support and enhancing the overall workplace experience.
Responsibilities
- Provide first-level support for all IT-related inquiries and problems.
- Diagnose and troubleshoot hardware and software issues across various devices.
- Install, configure, and maintain computer systems and peripherals.
- Assist users in accessing and utilizing internal software applications and tools.
- Document support requests and resolutions in the ticketing system.
- Educate users on best practices for IT security and data protection.
- Collaborate with the IT team to improve support processes and documentation.
- Bachelor's degree in Information Technology or a related field preferred.
- Proven experience in an IT support or HelpDesk role.
- Strong understanding of computer systems, mobile devices, and other technology support tools.
- Excellent troubleshooting and problem-solving skills.
- Strong communication skills, both verbal and written.
- Ability to manage multiple priorities and meet deadlines.
- Familiarity with remote desktop applications and help desk software.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Training & Development
- Work From Home
