Admissions Advisor

Classification: Salaried position; Exempt
Division: Enrollment Management
Department: Admissions – The mission of Admissions is to identify, recruit and, enroll qualified students.
Reports To: Director of Undergraduate Admissions

Primary Function: Recruit and enroll academically qualified students.

Major Duties: The Admissions Advisor primarily performs non-manual work directly related to recruiting and enrolling qualified students. Recruiting, enrolling, and academically advising students is a matter of significance to the university and the position requires the exercise of discretion and independent judgment. The Admissions Advisor will exercise control and assume responsibility for establishing successful recruiting and advising relationships with prospective students, counselors, faculty, principals, and key influencers, over a broad, physically defined territory. It is the responsibility of the Admissions Advisor to effectively tell the LCU story.

• Meet or exceed enrollment goals as set forth by the Vice President of Enrollment Management and Director of Undergraduate Admissions.
• Make a minimum of 100 screening phone calls per week to prospective students and parents within the assigned territory. Screening calls may need to be made after students and parents are most likely home during the evenings or on weekends.
• Call, within 24 hours, new inquiries, and applicants.
• Call, within 24 hours, any student who has submitted admission-related documents. Advise prospective students of admission criteria satisfied, and scholarship level(s).
• Travel: Plan, coordinate, and conduct school and student group visits on a weekly basis, including: (a) Principal and counselor visits, (b) class presentations, and (c) other recruiting presentations and events as directed by the Senior Director of Admissions. Develop recruiting, academic, and financial assistance advising events with schools in assigned territory.
• Travel as necessary to attend special events and college fairs.
• Evening and weekend work required.
• Daily, review accepted, applicant, inquiry, and prospect files, within the assigned territory. Continually review academic admission requirements and potential financial assistance to maintain expert knowledge of the enrollment process. Advise each prospective student about future academic and scholarship possibilities.
• Communicate award package information to prospective students and their parents.
• Write a personal note to applicants and accepted students on a bi-weekly basis.
• Send emails and text messages on a daily, as-needed, basis.
• Plan, coordinate, and send emails to prospects within assigned territory.
• Receive phone inquiries from prospects and parents, answer questions, and provide advice to help prospects successfully complete the admissions and financial assistance process.
• Advise parents, students, and prospective students regarding academics and financial assistance.
• Conduct, schedule, and provide high-quality campus visits to prospective students and their families.
• Monitor and grow application count for territory through personal attention and innovative recruiting techniques.
• Be prepared to help recruit and enroll prospective transfer, readmit, and non-traditional students as needed.
• Assist current and prospective students with academic scheduling issues and advise students regarding the degree requirements of their chosen field of study.
• Directly work with students in conjunction with faculty advisors to facilitate accurate and timely academic advising and course scheduling.
• Conduct degree audits when applicable.
• Other duties as assigned.

Skills Required: The Admission Advisor must:

• Demonstrate excellent customer service skills.
• Demonstrate the willingness to be proactive.
• Demonstrate the ability to cultivate relationships.
• Demonstrate continuous improvement.
• Demonstrate knowledge of admissions criteria, academic policies, fields of study offered by LCU, degree requirements, class scheduling, and financial assistance procedures.
• Demonstrate academic and financial aid knowledge sufficient to advise parents and prospective students, especially with respect to the academic requirements.
• Accomplish the mission through proactive constructive teamwork.
• Not divulge or discuss information about university plans, goals, funding levels, or salary levels unless authorized by university executive officials.
• Not divulge or discuss information about prospective students to anyone outside the university community in compliance with FERPA laws.

Accountability: The Admissions Advisor reports to the Director of Admissions, and must:

• Maintain conduct consistent with Christian values and the values of the university.
• Maintain a positive and willing attitude.
• Work with other university personnel to ensure that overall enrollment goals are met.
• Work closely with other team members to provide excellent academic advising.

JOB REQUIREMENTS

Knowledge, Skills, and Abilities Required:

• Strong verbal and written communication skills.
• Ability to cultivate relationships.
• Ability to help students, faculty, and staff in a professional manner.
• Working knowledge of spreadsheets.
• Knowledge of higher education academic requirements and financial issues.
• Strong ability to multitask and problem-solve.
• Ability to adapt to changes in the work environment.
• The ability to maintain a high level of confidentiality is essential.
• Ability to drive.

Education and Experience:

• Bachelor’s degree required prior to job start date.
• Master’s degree preferred.
• Admissions experience preferred.

Physical Requirements:

While performing the essential duties of this job, the employee will be required to do the following:

• Be ambulatory around campus and in buildings.
• Required to regularly sit and stand.
• Frequently use wrist, hands and/or fingers to make small repetitive movements such as typing, distributing mail, and picking up small objects.
• Ability to talk frequently to convey detailed and/or important instructions or ideas accurately, loudly, or quickly.
• Be able to hear average or normal conversations and receive verbal information.
• Required to lift packages and/or move heavy objects, 25 lbs.

NOTE: All LCU employees are required to complete Title IX & Information Security (FERPA) training and Data Security Training at the time of new hire and on an annual basis thereafter. Some positions/departments may require additional training in security or data needs.

Disclaimer:

This job description is not intended to be all-inclusive; an employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and/or other management as required. LCU reserves the right to revise or change job duties, required skills or qualifications as the need arises. This job description does not constitute a written or implied contract of employment.