ITS Systems Administrator

The System Administrator is responsible for planning, configuring, installing, maintaining, and securing the County’s network Data Centers to include server farm, storage network, virtual infrastructure, security, and telecommunication systems. Develops and implements policies, procedures and standards to ensure conformance with technology and County objectives. Responsible for determining and recommending solutions and the procurement of software and equipment consistent with the County system’s needs. Assists in project implementation as assigned, provide excellent service and support on technology needs to user base and management, and work closely with technology team and County Departments under general supervision. Position may work after normal business hours and on-call.

• Provide technology infrastructural management and systems administration to all County facilities to include efficiency, data retention, systems "backup and restore", disaster recover, and routine systems maintenance to increase availability and reliability enhancing business continuity.
• Assist with systems design and assess technology resources effectiveness on existing and future technologies. Determine practicality of change by following change management processes.
• Ensure overall security from egress to end point devices to include remote connections.
• Provide routine reports of various types on system performance and efficiency.
• Work with consultants and other agencies on integration, implementation, upgrades, and access.
• Provide user technical support and training with excellent customer service and problem solving.
• Manage a work order system for all work performed.
• Work as business liaison and technical advisor to various departments, assisting with technology solution selection with focus on enterprise use.
• Participate in research, development, and testing to propose appropriate technology.
• Assist with development of best practices and organizational technology policy.
• Manage assigned projects to completion using knowledge of project management principles.
• Coordinate technology equipment purchases for department and users through the approved procurement process.
• On-call assignment to support critical business functions after normal hours and as needed.
• Perform other duties as assigned.

• Bachelor’s Degree in Computer Science or closely related field with
• Three (3) years of progressively responsible work experience in systems operations. (Associate’s Degree in computer science or related field plus 5 years of experience may be substituted for the required education and minimum experience.)
• One related industry certification such as Microsoft, VMware, Storage, etc.
• Obtain ITIL Foundation Certification within 1 Year of employment.
• Pass FBI criminal background fingerprint check and comply with CJIS standards

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to maintain a valid Texas Driver's License with safe driving record.
• Current information technology industry standards and practices.
• The principles of computer programming, systems analysis, design, testing, and documentations.
• The principles and capabilities of computer hardware, software and IT platforms.
• Information security systems and procedures.
• Computer networking and telecommunications.
• Multiple software applications and operating systems, including, but not limited to: Microsoft Operating Systems (OS), UNIX base OS, various networking protocols, security technology, Storage Area Networks, monitoring tools, various database applications, virtualization software and VoIP systems.
• Multiple hardware components including workstations, servers, wireless, routers, switches, and storage devices.
• The principles of project management.
• Information Technology Service Management (ITSM) processes.
• Skill in operating a variety of standard and specialized software.
• Analyze and interpret data with analytical and problem solving skills and attention to detail.
• Ability to develop and implement processes and procedures to accomplish outcomes.
• Ability to analyze information to determine and recommend new systems or modify existing ones.
• Skill in excellent customer service and providing technology as a service.
• Skill in working within deadlines and prioritize to complete projects and assignments.
• Ability to maintain the highest ethical behavior, exercising honesty and integrity, respect, and confidentiality.
• Ability to communicate effectively verbally and in writing.
• Ability to utilize project management tools.
• Ability to establish and maintain effective working relationships with management, staff, and vendors.
• Ability to prepare and interpret correspondence, policies and procedures, specifications and reports. - Well-developed time management skills
• Ability to work the allocated hours of the position, and be willing to report for duty on short notice any hour of the day or night

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS: Work generally performed in a climate controlled building with minimal exposure to outdoor weather conditions. The physical requirements of the job include the ability to sit, talk, kneel, bend at both the waist and knee, reach with the arms over the head, and hear, both on the telephone and in person, using regular conversational tones; vision requires the ability to focus and read printouts, computer, screens, and other written material. Duties may require lifting up to 35 pounds and have the use of hands and fingers to perform essential functions of the job, i.e., typing, data entry, using the calculator, and operating other office equipment. Working conditions involve occasional exposure to variable and/or extreme weather conditions when responding to emergencies, working at heights, and working in confined spaces.

DISCLAIMER: The above description reflects the details considered necessary to describe the standard functions of this position and should not be constructed as a thorough description of all work requirements. The characteristics of the work environment described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Equal Employment and Affirmative Action Employer: Lubbock County will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Salary : $67,000 - $82,000