What are the responsibilities and job description for the Accounts Receivable Specialist position at Lucas James Talent Partners?
Job Description
Accounts Receivable Specialist Job Description
Job Summary :
As a member of the Lone Oak Payroll Team, the Accounts Receivable Specialist plays an integral role in ensuring appropriate management of client accounts. One of the AR Specialist's core responsibilities is the collection of outstanding accounts receivable dollars from the customers of Lone Oak's clients. As part of the larger Lone Oak team, this position provides the opportunity to apply strategic communication skills to both external and internal interactions. The role encompasses all other aspects of collections such as resolving customer billing issues and reducing accounts receivable delinquency.
General Responsibilities :
- Mange all accounts receivable activities for an assigned portfolio of business accounts
- Review and resolve client discrepancies / short payments, account adjustments, small balance write off, customer reconciliations, and processing of credit memos
- Collect customer payments in accordance with payment due dates
- Provide weekly reporting of collections and credit performance
- Proactively identify issues attributing to account delinquency
- Work closely with clients to problem-solve issues preventing payments
- Provide timely follow-up on payments
- Act on behalf of our client when contacting customer for payment resolution
- Conduct all calls and emails in a professional and courteous manner
- Understand customer infrastructures, processes, and identify appropriate / strategic contacts to successfully resolve any internal issues affecting timely payments
- Review and provide detailed documentation on current account status in internal systems
- Obtain payment commitments and document all associated information
- Perform account reconciliations where necessary
- Develop and maintain strong working relationships with clients and customers including C-Level executives in order to deliver exceptional customer service
- Research and persist through any disputed balances or discrepancies until proper resolution is achieved
- Performs other related duties as assigned
Required Skills and Abilities :
Education and Experience :
Physical Requirements :
