What are the responsibilities and job description for the Clerical Specialist position at Lucas Metropolitan Housing Authority?
Position Title: Clerical Specialist (AMP)
Classification Title: Clerical / Labor
Reports to: Property Manager
Department: Asset Management
FLSA & Union Status: Hourly; Non-Exempt; Union
Employment Status: Full-Time
Summary
The primary purpose of this position is to provide clerical assistance to staff of the Asset Management Department and to provide front-line customer service to Affordable Housing participants. The incumbent receives all phone calls and in-person inquiries for the assigned AMP’s.
All activities must support Lucas Metropolitan Housing (“LMH”) mission, strategic goals, and objectives.
Essential Duties and Responsibilities
The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.
- Answers incoming calls and receives walk-in visitors, responds to general inquiries from other departments, staff, contractors, residents, and the general public, transfers calls to the appropriate staff member or department.
- Enter maintenance work orders for assigned Amps.
- Attends AMP and department meetings, records minutes, and distributes time-sensitive information.
- Assists with maintaining resident filing system and clerical procedures; maintains accurate and essential files while confirming the security of such records.
- Assists with scheduling and processing inspections and generates inspection correspondence; ensures that all inspection paperwork contains all relevant data.
- Receives, sorts, and distributes mail in a timely and accurate manner.
- Maintains inventory of office supplies and restocks as required.
- Demonstrates regular and prompt attendance.
- Meets all job safety requirements and all applicable OSHA/PERRP safety standards that pertain to essential functions and maintains licenses and certifications as required.
- Performs other duties as assigned.
Behavioral Competencies
This position requires the incumbent to exhibit the following behavioral skills:
Job Knowledge: Exhibits requisite knowledge, skills, and abilities to perform the position effectively. Demonstrates knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned organizational entity of the Authority; uses appropriate judgment & decision making in accordance with level of responsibility.
Initiative: Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work.
Safety Awareness: Employee is cognizant of his/her surroundings. Follows proper safety procedures and considers the safety of self and others. Identifies, communicates, and assists in the correction of any safety concerns where appropriate.
Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers
Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.
Reliability: Employee demonstrates sound reasoning and critical thinking by making decisions in line with established Authority expectations. Performs work in a reliable manner that is both accurate and timely. Ensures a positive record of attendance.
Responsiveness and Accountability: Demonstrates a high level of conscientiousness. Holds oneself personally responsible for one's own work and does fair share of work.
Education and/or Experience
High School Diploma or GED equivalent and a minimum of one (1) year of general clerical experience. An equivalent combination of education and experience may be considered. Must possess a valid Ohio or Michigan driver’s license and be insurable under the Authority’s plan.
Technical Skills
To perform this job successfully, the employee should have strong computer skills (e.g. MS Word, Excel, PowerPoint, and Outlook). Must have the ability to learn other computer software programs as required by assigned tasks.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally transport up to 25 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office environment. The noise level in the work environment is usually moderate.
This description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.
Adopted: 12-16-1994 Revised: 04-16-2025
