What are the responsibilities and job description for the Field Operations Lead position at Lucas Metropolitan Housing Authority?
Position Title: Field Operations Lead
Classification Title: Supervisor
Reports to: Manager of Access and Operations
Department: Public Safety
FLSA & Union Status: Salaried; Exempt; Non-Union
Employment Status: Full-Time
Summary
The primary purpose of this position is to act as field supervisor and liaison between the Manager of Access and Operations, Vice President of Public Safety and Toledo and/or Lucas County Law Enforcement and other protective service groups. The Field Operations Lead represents the Agency’s interests in matters involving safety and security. The incumbent is responsible for communicating and building trust and relationships with residents for matters pertaining to police, safety and security, and investigations when activities and incidents occur at any LMH property. The incumbent is also responsible for coordinating and supervising the Agency’s utilization of safety and security personnel in the field under the direction of the Manager of Access and Operations and at the request of the Vice President of Public Safety, including but not limited to, permanent and contracted personnel.
All activities must support Lucas Metropolitan Housing (“LMH”) mission, strategic goals, and objectives.
Essential Duties and Responsibilities
The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.
- Serves as the Agency’s first line field supervisor and field training officer for all safety and security personnel.
- Routinely confers with LMH Public Safety officers, staff, and responding Toledo Police and Lucas County Sheriff Departments in the field to integrate safety and security programs on behalf of LMH and at the request of the Manager of Access and Operations.
- Remains visible to residents and builds relationships out in the field with residents, staff, community partners; focuses on resident relationships.
- Carries out and ensures staff are following standard operating procedures for LMH building and site security; reviews the current security services provided at all LMH developments and administrative buildings; documents inefficiencies, damage, or revisions of issued or on-site equipment and required training to improve effectiveness and safety of staff, sites, and procedures.
- Supervises and coordinates at the direction of the Manager of Access and Operations, the deployment and assignment of LMH Public Safety officers and in conjunction with local law enforcement, Fire, EMS, and other public or social service personnel.
- Communicates regularly with LMH Public Safety officers, Property Managers, residents, and responding local law enforcement for effective utilization and response of personnel for special investigational services of a confidential nature, proactive measures, and emergency response including schedules, assignments, supervision, training, and review of staff under the direction of the Manager of Access and Operations.
- Responds to, supervises, and reports back to the Manager of Access and Operations, to all situations, calls, or emergencies that may present a safety or security threat to LMH residents, staff and community.
- Investigates complaints, reports, and other related issues involving LMH staff and residents, prepares documented reports, findings, or actions to the Manager of Access and Operations.
- Prepares written reports and instructs subordinate personnel on improving techniques in the field in dispatching operations, logging safety or security incidents under the direction of the Manager of Access and Operations.
- Works as a liaison with residents and staff and may be required to conduct presentations or briefings on safety/security matters with LMH personnel at the discretion of the Manager of Access and Operations.
- Meets all job safety requirements and all applicable OSHA/PERRP safety standards that pertain to essential functions and maintains licenses and certifications as required.
- Performs other duties as assigned.
Behavioral Competencies
This position requires the incumbent to exhibit the following behavioral skills:
Leadership: Provides direction by clearly and effectively setting course of action for department and subordinates; manages performance by providing regular feedback and reinforcement to subordinates.
Job Knowledge: Exhibits requisite knowledge, skills, and abilities to perform the position effectively. Demonstrates knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned organizational entity of the Agency; uses appropriate judgment & decision making in accordance with level of responsibility.
Initiative: Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work.
Safety Awareness: Employee is cognizant of his/her surroundings. Follows proper safety procedures and considers the safety of self and others. Identifies, communicates, and assists in the correction of any safety concerns where appropriate.
Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers.
Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.
Reliability: Employee demonstrates sound reasoning and critical thinking by making decisions in line with established Authority expectations. Perform work in a reliable manner that is both accurate and timely. Ensures a positive record of attendance.
Responsiveness and Accountability: Demonstrates a high level of conscientiousness. Holds oneself personally responsible for one's own work and does fair share of work.
Education and/or Experience
Minimum ten (10) years of experience as a law enforcement officer, criminal investigator, municipal or school police department, and preferred five (5) years of experience in a supervisory capacity working with subordinate law enforcement – safety & security personnel. Experience must include a thorough knowledge of current security equipment and safety systems associated with the protection of persons and property. Must possess an OPOTA Armed Security Certificate, preferred an OPOTA Peace Officer Certification and Law Enforcement commission. Must possess a valid Ohio or Michigan driver’s license and be insurable under the Agency’s plan as well as personal liability insurance. Must be available on call as need 24 hours and have mandated cell-phone availability for representing LMH in all security matters before, during and after criminal investigations.
Technical Skills
To perform this job successfully, the employee should have strong computer skills (e.g. MS Word, Excel, PowerPoint, and Outlook). Must have ability to learn other computer software programs as required by assigned tasks.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To perform this job successfully, the employee is frequently required to perform foot patrols, security sweeps and assessments, respond to alarms, large crowds, emergencies, or high stress situations. The incumbent must be physically fit and have prior experience in self-defense, verbal de-escalation skills, and first line supervision. Daily movements include sitting; standing; walking; stooping, lifting; operating vehicle’s, computers and other office equipment; moving about the office, field, residences and spread-out properties and facilities; and attending onsite and offsite meetings and emergencies. The employee must be able to communicate via email, in person, and verbally via telephone. The employee must occasionally transport individuals up to 300 pounds.
The incumbent will be required to work shift hours which include various shifts; day, afternoon and midnight shifts. Incumbents will also be required to cover a rotating On Call schedule, including occasional holiday and weekend work hours.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Field-city environment. The noise level in the work environment is usually high.
This description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.
