About Lucent Health
Lucent Health combines top-tier claims management with a compassionate, human-focused, data-driven care management solution. This approach helps self-insured employers provide care management that enables health plan participants to make smarter, cost-saving healthcare decisions. Continuous data analytics offer ongoing insights, ensuring participants receive the right care, at the right cost, at the right time. Join us as we build a company that aims to be a better health benefits partner for self-insured employers.
Company Culture
We believe that the success of Lucent Health relies on having employees who are honest, ethical and hardworking. These values are the foundation of Lucent Health.
Honest
- Transparent Communication : be open and clear in all interactions without withholding crucial information
- Integrity : ensure accuracy in reporting, work outputs and any tasks assigned
- Truthfulness : provide honest feedback and report any issues or challenges as they arise
- Trustworthiness : build and maintain trust by consistently demonstrating reliable behavior
Ethical
Fair Decision Making : ensure all actions and decisions respect company policies and valuesAccountability : own up to mistakes and take responsibility for rectifying themRespect : treat colleagues, clients and partners with fairness and dignityConfidentiality : safeguard sensitive information and avoid conflicts of interestHardworking
Consistency : meet or exceed deadlines, maintaining high productivity levelsProactiveness : take initiative to tackle challenges without waiting to be askedWillingness : voluntarily offer to assist in additional projects or tasks when neededAdaptability : work efficiently under pressure or in changing environmentsSummary
We are seeking an experienced IT Operations Manager to oversee the technology operations of our claims processing platforms, including Trizetto and eBix. The ideal candidate will be responsible for ensuring seamless data integrations, optimizing system performance, and maintaining the overall health of our technology infrastructure
Potential for Remote-Responsibilities :
Technology Operations Management : Oversee the day-to-day operations of Trizetto and eBix claims processing platforms.Data Integration : Manage and optimize data integration processes to ensure accurate and timely data flow between systems.System Performance Optimization : Monitor and enhance system performance, ensuring high availability and reliability.Incident Management : Lead the resolution of technical issues and incidents, minimizing downtime and impact on business operations.Collaboration : Work closely with cross-functional teams, Business stakeholders, Operational leaders, claims, and business units, to align technology solutions with business needs.Vendor Management : Liaise with technology vendors to ensure service levels are met and issues are resolved promptly.Compliance : Ensure compliance with industry standards, regulations, and best practices.Reporting : Generate and analyze performance reports to identify areas for improvement and track progress.Qualifications :
Education : Bachelor's degree in Information Technology, Computer Science, or a related field.Experience : Minimum of 5 years of experience in IT operations management, preferably within a TPA or healthcare environment.Technical Skills : Proficiency in Trizetto and eBix platforms, data integration tools, and performance monitoring solutions.Problem-Solving : Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues.Communication : Excellent verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders.Leadership : Proven leadership and team management skills.Technical Skillset :
Tools : 2-5 years' experience with developing usingMS SQL
Visual Studio SSIS & SSRSIT experience : Hands-on experience with either Luminx and / or QicLink - in depth familiarity with table structureEqual Employment Opportunity Policy Statement
Lucent Health is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, color, creed, religion, alienage or national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity, gender expression, transgender status, sexual orientation, marital status, military service and veteran status.
